Contact Us | Frequently Asked Questions | Transfer and Refund Policy | Special Notes
University of Central Florida
Division of Continuing Education
3280 Progress Dr. Suite 700
Orlando, FL 32826
Frequently Asked Questions
Do you offer Tutoring?
Yes, Tutors are available to prepare students for the GRE, GMAT, ACT, and SAT tests. Please visit our tutoring page for more information. Test Prep Tutoring
Do you have payment plans?
Full payment is due before the class begins. If you decide to set up a payment plan, you must fill out a Deferred Payment Plan Form. Contact our office for more information and for approval.
Why is your test preparation class so much cheaper than other test preparation classes I have found?
Our goal is to offer a quality service at an affordable price and ultimately assist potential undergraduate, graduate, and professional level students with enrollment into a degree program.
Can I register for my exam with you?
We do not manage any of the actual exams. Students need to go to the selected exam's website to sign up for a test date. The links below will provide students with the most up to date details on the actual exam, testing site locations, dates, and exam fee.
Click here for each Exam Administration Website
Is the test included in the class?
Students will be given practice tests, quizzes, testing strategies, and homework assignments to prepare them for the exam. We do not administer the actual exam. The test must be arranged separately with a testing facility.
Do you offer a free practice exam?
We provide free practice exam links on each of our test preparation review pages. UCF Test Prep is not affiliated with these sites. These are references from the official testing organizations that administer each exam. We feel each will be beneficial in providing core concepts to students.
On the "Resources Tab" we have helpful tutorials to familiarize you with core mathematical concepts. These exercises are designed to explain concepts that you may have not seen for some time. There is an answer key to use with each exercise so you can check your answers.
I tried to register and make payment but the page timed out and I can't log back in. What do I do?
If you are having trouble making payment or logging in, please contact firstname.lastname@example.org or 407-882-8378 to complete payment.
What do I do if I am going to miss a class session?
Please contact us if you know in advance that you will be missing a class or if you have already missed a class after the course has started. We will notify the instructor and will work with the student based on the conditions of the absence.
Test Preparation Transfer and Refund Policy
All refund requests will be required to follow the Division of Continuing Education refund policy.
UCF Test Prep Administration will approve all transfer requests, and notify the student of the decision and any pertinent information. Instructors do not have the authority to make decisions on this policy. Notification to instructors does not constitute transfer from the class. The required UCF Test Prep Transfer Request Form must be completed and submitted for review.
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1. Complete the transfer form: You, the student, must notify the Division of Continuing Education that you wish to transfer from the registered course. Download the transfer form from the UCF Test Prep website. This first step in the process is the most essential. We will consider your transfer request active on the day and time that we physically receive the signed form. Any transfer forms received outside of our regular business hours of Monday thru Friday, 8:00 AM to 5:00 PM will be considered “received” on our next regular business day.
2. Payment: There is a payment required for transferring to another course. A percentage of your registration fee is applied as a credit to the new transfer course. The credit is determined based on how much of the course is remaining, and not on how many classes that you have attended or missed.
We determine the remaining time for the course from the point in time we receive the transfer form, not from the time it is dated and signed. Only class times that meet after we receive the transfer form will count as remaining course time.
The credit is applied to the current registration fee of the course being transferred to, and any remaining balance will need to be paid by the student. There is also an additional transfer fee of $50.00 (fifty dollars) that is added to your registration fee. The $50.00 transfer fee is required to be paid regardless of how much the credit is.
Transfers for LSAT, CMA, CPA, CIA and MCAT/PCAT/OAT/DAT will be handled on a case-by-case basis, please contact our office at 407.882.TEST (8378).
No portion of your registration fee can be applied to another DCE program or transferred to another person.
UCF Test Prep will not refund textbook purchases, nor will we supply the textbook for the transfer course.
With over 16 years of experience the UCF Test Prep staff contributes to the development and administration of the ACT, CMA, CPA, GRE, GMAT, LSAT, SAT, SOA Exams, and Teaching Certificate Preparation Course Reviews. As part of the University of Central Florida - Division of Continuing Education, we believe the UCF Creed of Integrity, scholarship, community, creativity and excellence are the core values that guide our conduct, performance, and decisions. Our goal is to make sure customers receive the help they need. We will provide each student with the best customer service available, always follow-up when needed to ensure students are satisfied and receive the information that they were seeking, set customer expectation based on what can be delivered and realistically met, and treat all customers with professionalism and courtesy, while expediting service request.
UCF Test Prep Program Staff
Program Coordinator and Customer Support
Austin is involved in direct programmatic, customer and instructional support for the following programs: UCF-Test Prep, ROPES Programs, Insurance Adjuster Training, Home Inspection, as well as specific client-based corporate/on-site training initiatives. He offers the upmost in quality customer service to provide specific program details and course schedule information to potential and current students/participants. Austin is also responsible for maintaining daily enrollment management services, assisting with marketing efforts, and interacting as the instructional liaison for each program he supports, maintaining cohesion between instructor assignments, compensation and logistical support.
Program Associate and Customer Support
Pat is involved with direct programmatic, customer and instructional support for the following programs: UCF Test Prep, Insurance Adjuster Training and specific client-based corporate/on-site training initiatives. She offers the upmost in quality customer service to provide specific program details and course schedule information to potential and current students/participants. Pat serves as the primary schedule-builder for Test Prep as well as maintaining daily enrollment management services, interacting as the instructional liaison for each program she supports and assists in maintaining cohesion between instructor assignments, compensation and logistical support.
Coordinator and Customer Support
Kim is involved in direct programmatic, customer and instructional support for the following programs: UCF-Test Prep; UCF-Test Prep Tutoring Services, Insurance Adjuster Training, Financial and Retirement Strategy Series, Online Photonics Technician Certificate Program, Criminal Justice Seminars, SSP Leadership Program, and Certified Financial Planning Program, as well as specific client-based corporate/on-site training initiatives. She offers the upmost in quality customer service to provide specific program details and course schedule information to potential and current students/participants. Kim is also responsible for maintaining daily enrollment management services, data and report analysis as well as interacting as the instructional liaison for each program she supports, maintaining cohesion between instructor assignments, compensation and logistical support.
Assistant Division Director
UCF Test Prep Program Director
Chris brings to the Central Florida business community 15 years of programmatic and business development experience focused on industry and professional development training. He started his career at UCF's Executive Development Center in the College of Business, and continued to build on his management and business relationship strengths at SCCorporate College, where he guided the Business and Industry Support Center as well as other Continuing Education programs. Chris joined UCF's Division of Continuing Education in 2003 and, through strategic partnerships and consultative relationships, has developed and expanded the areas of management/supervision, leadership, sales, marketing and organizational-based training. As part of his primary focus, Chris is responsible for the implementation of customized and corporate training programs designed specifically to meet a business' organizational needs and goals. He is also responsible for directing the following programs: UCF's Call Center Academy, the ROPES Challenge Course, UCF-Test Prep, Effective Management Training Series, Train-the-Trainer Series and the division's insurance training programs.
3280 Progress Drive, Suite 700
Orlando, FL 32826
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3100 Technology Parkway
Orlando, FL 32826
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3451 Technological Ave.
Bldg. 3, Suite 3 & 5
Orlando, FL 32817
100 Weldon Boulevard
Sanford, FL 32773
1055 AAA drive
Heathrow, FL 32746
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1519 Clearlake Road
Cocoa, FL 32922-6598
IMPORTANT: All students attending a Brevard class are advised to obtain a parking pass (free) from the BCC campus. Parking passes are free. Take the confirmation email you receive (after registration) to the following contact person and they will issue you the pass.
BCC-IBT & CE
1519 Clearlake Rd Building 3-113
Cocoa FL 32922
Brevard CC will ticket all cars that are parked without a pass and/or parked in the wrong area. Student parking is marked separately and the parking spaces have white lines. UCF-TEST PREP strongly advises students to obtain a parking pass at the start of class. UCF-TEST PREP will not reimburse students for any parking tickets or parking violations that they receive.
250 Community College Parkway
Palm Bay, FL 32909-2299
1250 North Hancock Road
Clermont, FL 34711
Daytona State College Campus
1200 International Speedway Boulevard
Daytona Beach, Fl 32114
386-506-4021 (Regional Campus Office)
421 N. Woodland Blvd.
Deland, FL 32723
Click here to go to the online access login screen.
We are currently working on a schedule for this course. Please fill out the form below to to get more information and/or schedule updates.
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