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- I am trying to register online and it is asking for my ID. I don't have one, what do I do?
- I am trying to register but keep getting error messages. What do I need to do?
- Can I register for your classes on Polaris?
- How will I be notified that I am registered and that my payment has been received?
- Can I receive CEU's for my Continuing Education course?
- Is the site secure for me to use my credit card?
- I need to cancel my registration, how do I get a refund?
- How long will it take to receive a refund?
- How late can I register for a course? How late can I pay?
- When will new dates be posted for upcoming courses?
- Can I put my name on a waiting list for a course date that has not yet been scheduled. Who do I give my name to?
- Can I pay on the first day of class?
- Will I have a secure spot in the class even if my payment has not yet been received?
- Can I pay in installments?
- What is the refund policy?
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1. I am trying to register online and the system is asking for my ID#. I don't have one, what do I do?
If you have never registered with our department, you won't have an ID yet, so just leave the field blank and click on the continue bar. If you have a DCE ID and have forgotten it, please visit Student ID look up. |
2. I am already a registered student at UCF, why won't my student ID work to register for your courses?
The Division of Continuing Education has a separate database of student registrations from the main UCF database, so you will have a separate ID for courses offered by Continuing Education. |
3. Can I register for Continuing Education classes on Polaris?
No, Polaris is a separate database from Continuing Education's therefore Continuing Education courses will not be listed on Polaris. |
4. How will I be notified that I am registered and that my payment has been received?
Once you have registered and payment has been received, a confirmation letter will be sent to the email account provided on your registration. |
5. Can I receive CEU's for my Continuing Education course?
CEU's available for approved courses. Please check program brochure or website. |
6. Is the site secure for me to use my credit card?
Yes. |
7. I need to cancel my registration, how do I get a refund?
To cancel a registration, you will need a written document stating your name, the course you are registered in and a statement that you will not be able to attend the course. This document may be fax or mailed to our office. |
8. How long will it take to receive a refund?
If you paid by cash or check it will take up to 4 weeks to receive a refund, less if you paid by credit card. |
9. How late can I register for a course? How late can I pay?
It varies with each course, but the majority of our courses have a standard registration being a week prior to the start date. Payment needs to be made before the first day of class, but please know that you will not have a secure seat in the class until we receive payment. |
10. When will new dates for upcoming courses be posted?
Course dates vary in frequency, however as soon as a course date and location has been set, this information along with an active registration page will be posted on our website. So please, check our website frequently for updates. |
11. Can I put my name on a waiting list for a course date that has not yet been scheduled. Who do I give my name to?
Absolutely! Please send an e-mail to conted@mail.ucf.edu with your name, phone number and the course list you would like your name added, and we will contact you as soon as the course is scheduled. |
12. Can I pay on the first day of class?
We can not accept payments in the classroom, only the business office. |
13. Will I have a secure spot in the class even if my payment has not yet been received?
As soon as registration information is received we will have you listed as a registrant for the course but if payment is not received prior to the deadline and there is high demand for the course, you may lose your spot to other registrants who have elected to pay at the time of registration. |
14. Can I pay in installments?
Yes, but the entire amount must be paid before you can attend the course. |
15. What is the refund policy?
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Refund Policy
Students will not be registered in a course until full payment is received, unless stated otherwise.
Refund and Cancellation Fee:
When dropping a course, cancellation/refund requests must be made in writing to the Continuing Education business office no later than five business days prior to beginning of the course. The request must include the company FEID number or attendee’s social security number. An administrative fee of 25% of total registration fees will be deducted, with a minimum administrative fee of $25 (whichever is greater). The effective drop/transfer date is the business day CE receives your request by mail, fax, email, or in-person. No drops/transfers may be completed via telephone. Nonattendance does not constitute a drop. A substitute may attend the program in your place. If you do not attend the program and do not submit a refund request, the University will retain all fees.
UCF Division of Continuing Education reserves the right to cancel any class if it does not meet minimum enrollment 3 business days prior to beginning of class. If a class needs to be cancelled, we will make every attempt to notify the student by email or phone call based on information provided to our office. If you want to check on a course you can call 407-882-0260 between 8:00 am - 5:00 pm for confirmation.
Sponsored Credit Add/Drop and Refund Policy
Add/Drop date will be established as one week after start date of course (7 calendar days). A full refund will be offered if course is dropped prior to add/drop date.
- A 50% refund is made when the student withdraws or drops the course prior to the end of the fourth week of classes during a 16 or 17-week semester.
- Withdrawal deadline for course is roughly 8 weeks after course starts--WI (incomplete) or WF (failing).
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