Effective Communication Workshop


In today’s competitive business environment, effective communication skills are more critical than ever before. Managers and professionals at all levels must rely upon sound communication for effective working relationships. Whether it is a face-to-face conversation, an e-mail exchange, or a difficult conversation, a professional message involves establishing a connection that leaves a positive impression. 

Becoming effective at handling high-stakes conversations, or crucial conversations, can make work and life a lot easier. It's a very desirable trait to employers as it saves companies time and money. We discuss the tools needed to manage crucial conversations when the stakes are high.

This workshop led by Dr. Shanna Ullmann will give you the tools to strengthen your ability to manage change, negotiate and compromise, resolve conflicts, gain consensus and collaboration, and create a cohesive team. It will help mid-level managers develop a truly engaging and responsive communication style needed to handle all types of situations with a flexible, genuine and self-confident approach, leading to positive results for the individual and the organization.

The Spring 2023 session of this workshop will be delivered in person at UCF Continuing Education facility in Reasearch Park, East Orlando.

Who should attend: Anyone looking to improve their communication skills will benefit from this workshop. It's particularly suitable for new, existing and rising leaders, managers and supervisors from across multiple industries and functional departments.


Benefits of Attending

  • Understand the role of communication in personal & professional success
  • Develop awareness of appropriate communication strategies
  • Prepare and present messages with a specific intent
  • Build collaborative relationships that emphasize trust and respect
  • Communicate effectively using simple and concise language
  • Enhance listening to anticipate and avoid misunderstandings
  • Eliminate communication roadblocks and focus on nonverbal cues
  • Earn 0.7 CEU's & 6.5 SHRM PDC's


This workshop will be delivered in full-day in-person session from 8:30 am to 5:00 pm on Wednesday, June 7, 2023.

Program Agenda:

  • 8:30 a.m. – 10:00 a.m.
    • Communication Styles
    • Barriers to Communication
    • Using the Right Phrases to Communicate What You Intend
    • Activity – Reframing and Rephrasing to Shift Perception
    • Vocal Emphasis & Visual Listening
    • Asking Questions to Clarify

  • 10:00 a.m. – 10:15 a.m.
    • Break and refreshments

  • 10:15 a.m. – 12:00 p.m.
    • Reading Body Language
    • Responding Appropriately
    • Active Listening Skills
    • Assessment and Activity – Listening with Purpose and Understanding
    • Delivering Concise Messages
    • Respond with Diplomacy and Tact
  • 12:00 - 1:00 p.m.
    • Networking Lunch
  • 1:00 – 2:30 p.m.
    • Crucial Conversations Introduction
    • Disagreeing Constructively
    • Activity – Reframing the problem and depersonalizing the message
    • Successful Conflict Conversations
  • 2:30 – 2:45 p.m.
    • Break and refreshments

  • 2:45 - 4:30 p.m.
    • Prepare for high-stakes situations
    • Transform anger and hurt feelings into powerful dialogue
    • Make it safe to talk about almost anything
    • Be persuasive, not abrasive
  • 4:30 - 5:00 p.m. 
    • Wrap up and Q&A


Instructor Biography

Effective Commincation Worshop Instructor Shanna Ullman

Shanna Ullmann is the founding partner of Transformation Partners, offering specialized consulting and employee learning and development programs empowering clients to be more successful in all aspects of their business engagements. She has worked with a wide range of professionals teaching them the art and practice of effective interactions and communications with clients and between colleagues.  

Shanna has over 25 years of hands-on human relations, executive education and corporate training experience advising global corporations, universities, the US military and US Federal government organizations on Leadership Development, Strategic Planning, Constituent Engagement, Cross Cultural Communications, Diversity and Employee Relations, Professional Etiquette and Protocol, Business Communications, and Mediation and Workplace Conflict Resolution. She has extensive experience as an adjunct instructor with the University of Alabama, Auburn University, Rollins College, USAF Air University, Fordham University, and University of Central Florida.

Shanna is a graduate of the Protocol School of Washington in Washington, DC, and is certified as a Master Trainer in Business Communications, Professional Business Etiquette and Protocol, and International Protocol. She is a certified Master Trainer by the American Society of Training and Development. She is a Senior Certified Professional by the Society of Human Resource Management. In addition, Ms. Ullmann holds certification as a Diversity and Cross-Cultural specialist through the Interchange Institute in Cambridge, MA. She is also a certified Workplace Conflict Resolution trainer through Mediation Training Institute International, as well as holding triple certification as a Professional Mediator in Workplace Conflict through Mediation Training Institute International, the Pulse Institute of Canada, and the Justice Center of Atlanta. Ms. Ullmann holds a B.S. in Human Resources Management from the University of Alabama and a Ph.D. in Mediation and Conflict Resolution from Euclid University.

"I really enjoyed the workshop and learned A LOT of excellent tactics to improve within my leadership role. The topics were relevant, Shanna took time for questions and to explain theory. Overall, a worthwhile experience for our entire team."

Registration Options

Start Date/ Time Location Cost
6/7/2023 - 6/7/2023
8:30 AM to 5:00 PM
View refund policy for this course
Digital Learning Center 112
Instructor: Shanna Ullmann

Registration Fee   $495.00
Registration Fee   $495.00