ProFM Credential


Upgrade Your FM Knowledge and Get the Recognition You Deserve. 


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The FM skills gap is real. Our team of experts can help ensure you’re prepared for any FM challenge thrown your way.

New and more complex demands present themselves on almost a daily basis, with FM roles expanding past traditional duties to include strategic business skills, asset management and more. On top of that, 91% of employers say there’s a gap between the skills and knowledge their team has and what they need to excel. So, how can you fill your gaps and make an impact on your career and your organization?

This is where our ProFM Credential Program course comes in. Our expert instructor will guide you through the entire ProFM Body of Knowledge, which includes 19 functional knowledge areas and 5 cross-functional competencies, while helping prepare you for success on the embedded ProFM Credential Final Assessment. Once completed, you’ll have the confidence to tackle any FM challenge thrown your way and gain the recognition you deserve when you add “ProFM” after your name.


Program Features

 Personalized and Flexible

Finding the time to focus on career training can be tough when you’re managing a busy workday and responsibilities at home. Stay on track with a structured learning experience and expert support.

 Broad and Applicable FM Training

Our ProFM® credential course is built on the ProFM Body of Knowledge, which defines the 19 functional FM knowledge areas and five cross-functional competencies required of today’s facility professionals. ProFM also reflects the globalization of the FM profession by incorporating the ISO 41000 FM standards and US Federal Buildings Personnel Training Act (FBPTA).

1-on-1 Support

Gain guidance from our ProFM-credentialed instructors to help you learn and apply your new FM knowledge.  Network with other FMs like you to share real-life examples and bring FM knowledge and competencies to life.

What to Expect



High-Quality Instruction

Learn from highly respected and experienced ProFM-credentialed instructors with years of hands-on experience in FM.


VirtualClassroom_IconVirtual Classroom with Live Online Sessions

Interact with your instructor and fellow classmates in a virtual environment available anywhere with an internet connection. Attend all class sessions via Zoom with full video and audio experience.  



Time Commitment

Attend classes on Tuesday evenings from 6 - 8:30 pm, with time to study materials in between classes. You will spend 20 hours with your instructor and classmates.


StructuredLearning_Icon Structured Learning

Keep yourself accountable and stay on track to earn your ProFM credential with a structured learning experience and support.

Program Tools

The ProFM Credential Program is an all-in-one program that includes everything you need to broaden your facility management knowledge and skills, prove your competency, and earn the ProFM credential. This program includes reading materials, online study tools and the ProFM final assessment.



Frequently Asked Questions

If I miss an online session will I be able to watch a recording?

Yes, all sessions will be recorded and the recording will be available within 1 business day.

What if I already own the ProFM Credential Program?

Contact us to find the best learning options for you.

Will earning my ProFM credential add to my credibility?

ProFM is a universal credential designed to benefit all facility professionals, regardless of career stage, industry or country.

The credential will:

  • Expand your FM knowledge and skills, filling in any gaps you may have
  • Teach you to apply the latest best practices to your job immediately
  • Help you develop your strategic business skills to benefit your entire organization
  • Differentiate yourself from your peers
  • Build confidence for leadership roles and decisions

How do I attend a class?

All classes will be held virtually via Zoom with full audio and video experience. Class meeting details will be shared with participants prior to the first day of class.

Can I ask the instructor questions during the online sessions?

Yes. Questions are encouraged. The instructor will specify her preference between chat questions and raising hands/asking questions using their microphone.

How long is the course?

The course is about 3 months long. Students will be exposed to 20 hours of instructor-led lectures and discussions. They will have 12 months to master all materials and pass their ProFM exam, though most plan to earn their ProFM Credential soon after the course end date.

Is the ProFM final assessment included with this course?

Yes. The two-part ProFM final assessment is included in your access to the program. You can take the final assessment as many times as you need, at no extra cost to you.

Do I need to purchase the ProFM Credential Program separately?

No. The ProFM Credential Program is included with this program. There are no additional costs.

Upcoming Course Session

February 22 - April 26, 2022; all sessions held from 6:00 - 8:30 pm EST; no class on 3/15 and 3/29

Instructor: Ericka Westgard, CFM, ProFM, MBA, Senior Director of Workforce Strategy with C&W Services.  Ericka has over 25 years’ experience as a Senior Facilities leader working with clients, business partners, and executives to develop integrated facilities strategies.


 February 22, 2022

 Session 1

 Introduction & Study Plan

 Module 1: Competencies for FM Professionals

 March 1, 2022  Session 2

 Module 2: Asset Management

 March 8, 2022  Session 3

 Module 2: Asset Management (Cont.)

 Module 3: Risk Management

 March 22, 2022  Session 4

 Module 3: Risk Management (Cont.)

 Module 4: Business Management

 April 5, 2022  Session 5

 Module 4: Business Management (Cont.)

 April 12, 2022  Session 6

 Module 4: Business Management (Cont.)

 Module 5: Operations & Maintenance 

 April 19, 2022  Session 7

 Module 5: Operations & Maintenance (Cont.)

 Wrap-up & Test Taking Tips

 April 26, 2022  Session 8

 Review Key Concepts from all 5 Modules

 Final Assessment Strategies

 Test Taking Tips

"I truly enjoyed EVERY portion of this course and I am very very happy I found time to attend. The instructors were very knowledgeable in their respective areas. I will recommend this program to everyone at my company."

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