ITIL v4 Foundation (Voucher Included)   

This online training course will significantly benefit anyone seeking ITIL 4 certification and those interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 12 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Virtual Labs included with course
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment.

This exciting and dynamic online ITIL 4 Foundation certification course is designed for IT leaders, practitioners, support staff, and staff interfacing with the organization's digital and information systems functions. You will gain a practical understanding of the key concepts, common language, principles, and practices that enable successful management of modern IT-enabled services.

During this ITIL 4 certification training, dive into essential exam objectives like understanding the key components of ITIL v4 and its role in modern IT service management, exploring the Service Value System (SVS) and the 4 Dimensions of Service Management, and learning about the relationships between service providers and consumers. You will also familiarize yourself with the 7 Guiding Principles and the Continual Improvement Model.

After completing the course, you will be prepared for the ITIL 4 Foundation exam. This course offers enrollment with an ITIL 4 Foundation exam voucher. The voucher is prepaid access to sit for the certifying exam upon eligibility.

1. Overview
   1. Introduction to ITIL v4 and Exam Objectives
   2. Overview of ITIL v4 and the Service Value System
2. Framework
   1. The 4 Dimensions of Service Management
   2. What is Service
   3. Providers and Consumers
3. Guiding Principles
   1. The 7 Guiding Principles
   2. The Continual Improvement Model
4. Service Value
   1. The Service Value Chain
   2. ITIL Practices Overview
   3. Continual Improvement
5. Practices
   1. Information Security Management
   2. Relationship Management
   3. Supplier Management
   4. Service Level Management
   5. Incident Management
   6. Problem Management
   7. Service Request Management
   8. Monitoring and Event Management
   9. Change Enablement
   10. Service Desk
   11. IT Asset Management
   12. Service Configuration Management
   13. Release Management
   14. Deployment Management

What you will learn

• Key IT service management concepts
• How ITIL guiding principles can help and organization to adopt and adapt service management
• The 4 Dimensions of Service Management
• The purpose and components of the service value system
• The activities of the service value chain and how they interconnect
• Know the purpose of key ITIL practices

How you will benefit

• Become prepared for the ITIL 4 Foundation exam
• Advance skills in IT service management
• Become more efficient in the delivery of quality digital services

Raymond Lacoste

Raymond Lacoste is a highly recognized instructor and IT professional who holds the Cisco Sirius Instructor Award. He has authored Cisco Press publications on the Cisco ENARSI and Cisco TSHOOT exams.

Raymond's areas of expertise include Cisco Enterprise networking, Cisco Routing and Switching, Cisco Datacenter Networking, ITIL, and Amazon AWS. He also holds certifications in Cisco CCSI, Cisco CCNP Routing and Switching, Cisco CCNP Enterprise, ITIL Foundations, ITIL Practitioner, ITIL Intermediate, Amazon AWS System Operations, Amazon AWS Architect, Amazon AWS Developer, and CISSP.

In addition to his certifications and experience, Raymond's engaging instruction style makes even the most obscenely complicated or obtuse concepts relatable and understandable. Outside of class, he enjoys dominating both on the golf course and the basketball court.