ABOUT THE PROGRAM:

Are you looking for a comprehensive, competency-based, management training program with an emphasis on developing, expanding and refining skills and approach? Let UCF Continuing Education provide you with an interactive and engaging program that includes concepts, tools and insights that are critical to success in a supervisory or management role.

Participants will have the opportunity to examine and discuss course topics and current case scenarios through group exercises, individually assess skills and core competencies using a variety of instruments and participate in numerous skills practice scenarios.

Participants will also develop an individual action plan, including targeted opportunities for development and maintenance of skills going forward.

PROGRAM PARTICIPANT/AUDIENCE:

Manager, supervisor, team leader – whatever your official title may be, you are expected to lead and support others in getting the job done. Experienced managers and supervisors will find the program helpful to update skills and practices appropriate to the demands of today’s workplace. The program is also recommended as an excellent preparation for “high potential” employees who may be in line for a leadership role in the near future.

Management Development Certificate Program Flyer

PROGRAM FEATURES INCLUDE:

• group discussion and interaction
• experiential case studies
• skills practice scenarios
• planning exercises
• self-assessments
• development of an individual action plan to ensure concentration on the appropriate skills thus increasing the transfer of training to the workplace

PROGRAM CONTENT:

Module 1: Roles and Expectations of a Manager

• Reflect on the transition of your role
• Workplace trends
• The workplace of today: New Realities
• Organizational shift
• The multiple roles of a manager
• Skills for success
• Mindset and beliefs
• Defining success as a supervisor/manager/leader
• Assessing the culture of your organization

Module 2: Effective Managerial Communication

• What is Communication?
• Creating positive relationships
• Growing our self-awareness
• Communication basics
• The four V’s of communication
• Communication barriers
• Asking questions
• Listening skills
• Body language
• Provide accurate and meaningful feedback

Module 3: Workplace Relationships – Creating a Positive Work Environment

• Why healthy relationships matter at work
• What does a positive environment look like
• What can I do as a leader
• Team member roles and responsibilities
• Working cooperatively
• Dealing with problems
• Meeting management

Module 4: Strengthening Your Leadership Approach

• Assessment: What is your leadership type?
• Understanding leadership traits and characteristics
• Employee development models
• Create opportunities
• Secrets to success

Module 5: The Manager’s Role in Impacting Performance

• The shared management model
• SMART goals
• Setting standards
• Effective training and coaching
• Motivation
• Ongoing evaluation
• Effective feedback
• Addressing difficult or underperforming employees

Module 6: Coaching & Mentoring for Improved Performance

• Defining coaching and mentoring
• The successful coaching formula
• 4 step coaching process
• Identify opportunities to coach
• Lead a two-way discussion
• Create a development culture
• Critical skills
• Coaching assessment review
• Setting goals
• Coaching problems and solutions

Module 7: Building & Managing Better Teams

• Defining teams
• Establishing team norms
• Working as a team
• Your team player type
• Building team trust
• Five dysfunctions of a team and how to address each one

Module 8: Effective Conflict Resolution

• What is conflict?
• Types and stages of conflict
• Self-Awareness
• Managing emotions
• The role of communication in conflict
• Barriers in conflict communication
• Establishing positive intent
• The conflict resolution process

Module 9: Successfully Managing Change

• Change cycle
• Benefits of change management
• Human reactions to change
• The pace of change
• Dealing with resistance
• Adapting to change
• Six steps to successful change

Module 10: Mastering Time Management

• Why is managing our time so important?
• Setting goals
• Planning tools
• Setting priorities
• Delegation
• Scheduling
• Overcoming procrastination

Module 11: Applied Problem Solving & Decision Making

• Problem identification
• Eight essentials to defining a problem
• Tools for good decision making
• Decision traps
• Problem solving model
• Solution planning tool

Module 12: Creating & Maintaining an Ethical Workplace

• Why do organizational and individual ethics matter?
• Values identification
• Case studies on ethics
• Six stages of ethical behavior
• Avoiding ethical dilemmas
• Ethical decision-making tools