The University of Central Florida supports the right of students to file grievances, lodge complaints, and make appeals in a safe environment free of fear, retaliation, or other adverse consequence. The University has a number of offices and committees that are responsible for implementing the institution's established procedures for addressing written academic and non-academic student complaints.
In most cases, the recommended strategy for complaints of any nature is to ask the concerned individual to first contact the person or office most directly connected to the issue, unless there are compelling reasons not to do so (University contact information can be found at https://www.ucf.edu/directories/). If the concerned individual does not want to contact a faculty or staff member directly, he or she begins with the next highest level of authority, which typically is the department chair or director. If the problem or complaint is unresolved or the individual is not satisfied with the resolution, he or she may file a written grievance or appeal in most cases. Specific procedures included are in specific sections of the Catalog and The Golden Rule (http://goldenrule.sdes.ucf.edu)
UCF Division of Continuing Education students who have an academic complaint should contact the UCF Division of Continuing Education Coordinator for their program at 407-882-0260.
UCF Division of Continuing Education students who have a complaint of discrimination, harassment, sexual violence, or misconduct should contact the Equal Opportunity and Affirmative Action Office at 407-823-1336 or the Office of Student Rights and Responsibilities at 407-823-4683.
UCF Division of Continuing Education students who have a non-academic complaint should:
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Contact Customer Service for the UCF Division of Continuing Education at 407-882-0260 or ceprograms@ucf.edu located at 3280 Progress Drive, Suite 700, Orlando, FL 32826.
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State the nature of the complaint (oral or written) and suggest outcomes for resolution when appropriate. Complaints will be acknowledged within 3 days of receipt and the student will be given an estimated timeline for resolution.
The complaint will remain confidential and every attempt will be made to provide a fair, timely, and acceptable solution for all involved parties. Resolutions will be timely (based on the complexity of the situation) and will focus on improvements to service provisions. Reasons for the decision will be shared in writing with the student. No student shall suffer negative consequences for filing a complaint.
For complaints related to the services provided by a partnership organization, students should contact UCF Division of Continuing Education Customer Service at 407-882-0260 for an appropriate referral.
In addition to these channels, the Ombuds Office is an informal, impartial, independent, and confidential resource for all members of the University community. It is not an office of notice of wrongdoing and cannot participate in any formal grievance or appeal process. The Office provides assistance and advice regarding concerns related to the University. These services are available to every member of the University community: students, staff, faculty, and others. Any type of concern may be brought to the attention of this office: academic, financial, housing, consumer, work-related, or personal. (http://www.ombuds.ucf.edu/)