In today’s competitive business environment, effective communication skills are more critical than ever before. Managers and professionals at all levels must rely upon sound communication for effective working relationships. Whether it is a face-to-face conversation, an e-mail exchange, or a difficult conversation, a professional message involves establishing a connection that leaves a positive impression.
Becoming effective at handling high-stakes conversations, or crucial conversations, can make work and life a lot easier. It's a very desirable trait to employers as it saves companies time and money. We discuss the tools needed to manage crucial conversations when the stakes are high.
This workshop led by Dr. Michelle Dusseau will give you the tools to strengthen your ability to manage change, negotiate and compromise, resolve conflicts, gain consensus and collaboration, and create a cohesive team. It will help mid-level managers develop a truly engaging and responsive communication style needed to handle all types of situations with a flexible, genuine and self-confident approach, leading to positive results for the individual and the organization.
WHO SHOULD ATTEND
Anyone looking to improve their communication skills will benefit from this workshop. It's particularly suitable for new, existing and rising leaders, managers and supervisors from across multiple industries and functional departments.
BENEFITS OF ATTENDING
- Understand the role of communication in personal & professional success
- Develop awareness of appropriate communication strategies
- Prepare and present messages with a specific intent
- Build collaborative relationships that emphasize trust and respect
- Communicate effectively using simple and concise language
- Enhance listening to anticipate and avoid misunderstandings
- Eliminate communication roadblocks and focus on nonverbal cues
Earn 0.7 CEU's & 6.5 SHRM PDC's
Logistics
This workshop will be delivered in a full-day in-person session from 8:30 am to 5:00 pm
We will pay for your parking but you will need to scan the code the morning of the class and input your vehicle information which includes your license number