Information Technology   

This engaging CCSP certification course covers the advanced technical skills and knowledge to design, manage, and secure data, applications, and infrastructure in the cloud using best practices, policies, and procedures established by the cybersecurity experts at (ISC)2.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Virtual Labs included with course
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• (ISC)2 CCSP Certified Cloud Security Professional Official Study Guide

Now is a great time to earn your Certified Cloud Security Professional (CCSP) credential and advance your cybersecurity career! These trained professionals earn $137,100 annually, according to Certification Magazine's 2023 Annual Salary Survey. This online instructor-led CCSP certification course will provide you with the advanced technical skills and knowledge to design, manage, and secure data, applications, and infrastructure in the cloud.

This CCSP course is an engaging, fully online course that provides in-depth instruction in key areas related to securing critical assets in the cloud. You will learn key cloud security topics and techniques necessary for maintaining a secure cloud infrastructure using best practices, policies, and procedures established by the cybersecurity experts at (ISC)2.

You will dive into cloud concepts, architectures, and design principles and understand cloud service models and deployment models along the way. Next, you will review legal and compliance principles of IT governance, risk management, and compliance in a cloud environment, as well as compliance frameworks and standards relevant to cloud security, such as ISO, GDPR, HIPAA, and more.

Throughout this compressive CCSP training, you review many in-demand and relevant topics, such as the cloud platform and infrastructure security component, cloud application security and operations, incident response, data lifecycle manage and business continuity.

By completing this cloud security certification course, you will be prepared for the Certified Cloud Security Professional (CCSP) exam and ready to secure assets in the cloud.

1. Cloud Concepts, Architecture and Design
2. Legal and Compliance
3. Cloud Data Security
4. Cloud Platform and Infrastructure Security
5. Cloud Application Security
6. Cloud Security Operations

What you will learn

• Architectural concepts and design requirements
• Cloud data security
• Cloud platform and infrastructure security
• Cloud application security
• Operations
• Legal and compliance

How you will benefit

• Become prepared for the Certified Cloud Security Professional (CCSP) exam
• Begin a career in cloud security or broaden your skills if you are already working
• Become more efficient on the job and better able to secure assets in the cloud

Christopher Paul

Christopher Paul is a seasoned IT professional, cybersecurity expert, and Army veteran. He brings 15 years of experience, having previously held positions in military cybersecurity and tech startups. His robust skill set includes leadership, team building, active directory, data center, computer network operations, and more.

Christopher currently holds certifications in ISC2 SSCP, CompTIA CASP+, and CompTIA PenTest+. Outside work, he enjoys spending time with his two sons, running with his labradoodle, and playing the drums.

Begin your journey as an IT professional by preparing for the CompTIA A+ certification exams (220-1101 & 220-1102), the Network+ certification exam (N10-009), and the Security+ certification exam (SY0-701). This bundle will give you all the tools you need to succeed in the ever-growing field of IT and stand out to future employers.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.
• Note: A Windows environment is required to complete some course assignments (A+ and N+).
• Labs included in this program are not supported on mobile devices (i.e., phones and tablets).
• A motherboard capable of client-side virtualization:
  • A 64-bit CPU
  • UEFI firmware
  • Hardware virtualization support in UEFI

Software Requirements:

• PC: Windows 10 or later. Access to Windows 11 is needed for the textbook module "Installing Windows" (A+)
• Mac: macOS 10.6 or later.
• Chromebook 113 or later
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word. To complete your assignments, you may need Microsoft Word 2003 or higher or an equivalent word-processing program, such as LibreOffice, which is available to download for free.
• Adobe Acrobat Reader. (Software must be installed and fully operational before the course begins.)

Tools:

• Access to copper Ethernet cable-making tools and equipment:
• RJ-45 connectors
• A crimping tool
• Cat5, Cat5e, or Cat6 cable to practice on

Other:

• A reliable high-speed Internet connection
• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The digital textbooks for the A+, Network+, and Security+ courses are accessed via links in the course lessons.

• CompTIA A+ Guide to IT Technical Support (eBook)
• CompTIA Network+ Guide to Networks, by Jill West (eBook)
• CompTIA Security+ Guide to Network Security Fundamentals, by Mark Ciampa (eBook)

1. CompTIA A+
   1. Taking a Computer Apart and Putting It Back Together
   2. All About Cases and Motherboards
   3. Supporting Processors and Upgrading Memory
   4. Power Supplies and Troubleshooting Computer Problems
   5. Supporting Hard Drives and Other Storage Devices
   6. Supporting Input/Output Devices
   7. Networking Fundamentals
   8. Network Infrastructure and Cloud Computing
   9. Supporting Mobile Devices
   10. Supporting Printers
   11. The Complex World of IT Professionals
   12. Installing Windows
   13. Maintaining Windows
   14. Troubleshooting Windows After Startup
   15. Troubleshooting Windows Startup
   16. Security Strategies
   17. Securing and Sharing Windows Resources
   18. Mobile Device Security
   19. Network Security and Troubleshooting
   20. Supporting macOS
   21. Linux and Scripting
   22. Preparing for a Certification Exam
2. CompTIA Network+
   1. Introduction to CompTIA
   2. Introduction to Networking
   3. Infrastructure and Documentation
   4. Addressing
   5. Protocols
   6. Cabling
   7. Wireless Networking
   8. Network Architecture
   9. Segmentation
   10. Wide Area Networking
   11. Risk Management
   12. Security in Network Design
   13. Performance and Recovery
   14. Final Exam
3. CompTIA Security+
1. Introduction to CompTIA
2. Security Fundamentals
3. Threat Management and Cybersecurity Resources
4. Threats and Attacks on Endpoints
5. Endpoint and Application Development Security
6. Cryptography
7. Public Key Infrastructure and Cryptographic Protocols
8. Mobile, Embedded, and Specialized Device Security
9. Networking Threats, Assessments, and Defenses
10. Network Security Appliances and Technologies
11. Cloud and Virtualization Security
12. Network Threats, Assessments, and Defenses
13. Authentication
14. Incident Preparation, Response, and Investigation
15. Cybersecurity Resilience
16. Risk Management and Data Privacy
17. Preparing for the Certificate Exam
18. Exploring a Career in Cybersecurity

What you will learn

• Master fundamental concepts of multiple operating systems to maintain and support them effectively
• Develop troubleshooting skills for software, hardware, connectivity, and network problems
• Gain in-depth knowledge about assembling and disassembling computer parts
• Learn how to compare network types, topologies, and architectures
• Acquire knowledge and skills in networking hardware, tools, and their installation for effective network setup
• Understand TCP/IP functionality, protocols, and IP addressing concepts, including subnetting and VLANs
• Explore cloud computing, virtualization, and remote access systems and methods
• Discover network performance monitoring tools and practices
• Develop expertise in network safety, security threats, vulnerability assessments, and mitigation strategies
• Attain a solid understanding of computer security concepts, network policies, and documentation
• Learn incident preparation, response, and risk management for network security

How you will benefit

• Become prepared for the most updated objectives in the CompTIA A+, Network+, and Security+ certification exams
• Optional in-depth learning activities with simulations and live virtual machine labs
• Practice for your exams with access to multiple-choice questions to thoroughly prepare
• Engage with interactive learning materials, assignments, and assessments to sharpen your knowledge and skills
• Boost your employability and jump-start your IT career with highly respected certifications that demonstrate your proficiency in essential IT skills

Linda Matthews

Linda Matthews has years of experience both in the classroom teaching technical material and in the field solving a myriad of technical issues.

Linda possesses the background to engage deeply with cybersecurity through teaching and intellectual focus. For the past eight years, she has lived with this vast and fascinating body of knowledge. Now, she regularly trains individuals in several of the most popular security courses from CompTIA and Microsoft. CompTIA's Security+ is the foundational course students need to begin an incredible journey into cybersecurity.

Linda has a strong love for teaching and igniting the spark that can set students on a most worthwhile and fulfilling path.

Sara Perrott

Sara Perrott has been working in the information technology field for 20+ years and has devoted the last 10 of those to focusing on cybersecurity. She is a published author and a former college professor, and she is passionate about teaching the next generation of cybersecurity professionals. Sara has a Master of Science in Cybersecurity and Information Assurance from Western Governors University Washington and a Bachelor of Science in Information Systems Security from the University of Phoenix.

Paula Woodall

Paula Woodall began her technical career as a network and computer consultant 30 years ago. She first taught at a local university before taking the CompTIA and Microsoft exams to teach certified courses. Paula has been fortunate to teach these classes worldwide for companies such as HP and Microsoft. Paula enjoys teaching classes regarding computers and networking and talking to students about how their companies put these technologies to work for them.

Brett Glines

Brett Glines holds a Bachelor of Science in Finance from BYU and an MBA from Emory University. Since 1995, he has excelled as a consultant and educator in the field of technical education, primarily specializing in IT applications, leadership development, and certification. He has helped thousands transition into IT careers and holds certifications in CompTIA A+, Network+, and Security+.

Brett is a master at leveraging online environments for learning and has been training online exclusively since 2015. He focuses on engaging students, ensuring they understand and remember what they learn. He uses practical examples, everyday analogies, and recall techniques to make learning easier and more effective.

Justin Burandt

Justin Burandt has built a strong career in information technology (IT) education, holding various leadership and support roles across several universities. As an assistant director at Miami Dade College's Cybersecurity Center of the Americas, he played a key role in developing the IT training infrastructure and expanding certification programs. Additionally, Justin has mentored over 120 students in Western Governors University's IT bachelor's programs. His teaching experience spans both online and in-person, including CompTIA Tech+, A+, and Network+ courses across high school, college, and adult education settings. He has also led IT seminars for various organizations, including governments, financial institutions, and businesses.

This course will prepare you for a career as a network technician and qualify you to take the CompTIA Network+ certification exam (N10-009). This course will also teach you everything you need to take and successfully pass the CompTIA Security+ certification exam (SY0-701).

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.
• Labs included in this program are not supported on mobile devices (i.e., phones and tablets).
• Please note that a Windows environment is required to complete some course assignments (N+).
• A motherboard capable of client-side virtualization:
  • A 64-bit CPU
  • UEFI firmware
  • Hardware virtualization support in UEFI

Software Requirements:

• PC: Windows 10 or later. Access to Windows 11 is needed for the textbook module "Installing Windows" (A+).
• Mac: macOS 10.6 or later.
• Chromebook 113 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word. To complete your assignments, you may need Microsoft Word 2003 or higher or an equivalent word-processing program, such as LibreOffice, which is available to download for free.
• Adobe Acrobat Reader. (Software must be installed and fully operational before the course begins.)

Tools:

• Access to copper Ethernet cable-making tools and equipment:
• RJ-45 connectors
• A crimping tool
• Cat5, Cat5e, or Cat6 cable to practice on

Other:

• A reliable high-speed Internet connection
• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The digital textbooks for the Network+ and Security+ courses are accessed via links in the course lessons.

• CompTIA Network+ Guide to Networks, by Jill West (eBook)
• CompTIA Security+ Guide to Network Security Fundamentals, by Mark Ciampa (eBook)

1. CompTIA Network+
1. Introduction to CompTIA
2. Introduction to Networking
3. Infrastructure and Documentation
4. Addressing
5. Protocols
6. Cabling
7. Wireless Networking
8. Network Architecture
9. Segmentation
10. Wide Area Networking
11. Risk Management
12. Security in Network Design
13. Performance and Recovery
14. Final Exam
2. CompTIA Security+
1. Introduction to CompTIA
2. Security Fundamentals
3. Threat Management and Cybersecurity Resources
4. Threats and Attacks on Endpoints
5. Endpoint and Application Development Security
6. Cryptography
7. Public Key Infrastructure and Cryptographic Protocols
8. Mobile, Embedded, and Specialized Device Security
9. Networking Threats, Assessments, and Defenses
10. Network Security Appliances and Technologies
11. Cloud and Virtualization Security
12. Network Threats, Assessments, and Defenses
13. Authentication
14. Incident Preparation, Response, and Investigation
15. Cybersecurity Resilience
16. Risk Management and Data Privacy
17. Preparing for the Certificate Exam
18. Exploring a Career in Cybersecurity

What you will learn

• Compare common network types, topologies, and architectures
• The characteristics and uses of networking hardware and tools
• How to install and configure wired and wireless networks
• TCP/IP functionality and protocols
• IP addressing concepts, including subnetting and VLANs
• Cloud computing, virtualization, and remote access systems and methods
• Tools and practices for monitoring network performance and health
• Network safety and security threats and how to mitigate them
• How to troubleshoot and recover from network problems
• The purposes of network policies and documentation
• Fundamental concepts of computer security
• Cybersecurity threats, vulnerabilities, and assessments
• Incident preparations, response, and risk management

How you will benefit

• Course content aligned to the most updated objectives in the CompTIA Network+ and Security+ certification exams
• Optional hands-on learning activities with simulations and live virtual machine labs
• Practice on multiple-choice questions to prepare you for your exam
• Utilize a variety of interactives, assignments, and assessments

Linda Matthews

Linda Matthews has years of experience both in the classroom teaching technical material and in the field solving a myriad of technical issues.

Linda possesses the background to engage deeply with cybersecurity through teaching and intellectual focus. For the past eight years, she has lived with this vast and fascinating body of knowledge. Now, she regularly trains individuals in several of the most popular security courses from CompTIA and Microsoft. CompTIA's Security+ is the foundational course students need to begin an incredible journey into cybersecurity.

Linda has a strong love for teaching and igniting the spark that can set students on a most worthwhile and fulfilling path.

Sara Perrott

Sara Perrott has been working in the information technology field for 20+ years and has devoted the last 10 of those to focusing on cybersecurity. She is a published author and a former college professor, and she is passionate about teaching the next generation of cybersecurity professionals. Sara has a Master of Science in Cybersecurity and Information Assurance from Western Governors University Washington and a Bachelor of Science in Information Systems Security from the University of Phoenix.

Brett Glines

Brett Glines holds a Bachelor of Science in Finance from BYU and an MBA from Emory University. Since 1995, he has excelled as a consultant and educator in the field of technical education, primarily specializing in IT applications, leadership development, and certification. He has helped thousands transition into IT careers and holds certifications in CompTIA A+, Network+, and Security+.

Brett is a master at leveraging online environments for learning and has been training online exclusively since 2015. He focuses on engaging students, ensuring they understand and remember what they learn. He uses practical examples, everyday analogies, and recall techniques to make learning easier and more effective.

Justin Burandt

Justin Burandt has built a strong career in information technology (IT) education, holding various leadership and support roles across several universities. As an assistant director at Miami Dade College's Cybersecurity Center of the Americas, he played a key role in developing the IT training infrastructure and expanding certification programs. Additionally, Justin has mentored over 120 students in Western Governors University's IT bachelor's programs. His teaching experience spans both online and in-person, including CompTIA Tech+, A+, and Network+ courses across high school, college, and adult education settings. He has also led IT seminars for various organizations, including governments, financial institutions, and businesses.

This CompTIA Cybersecurity Analyst (CySA+) course provides the knowledge to defend through incident detection and response at the intermediate-skills level of the cybersecurity career pathway. You will also prepare for the CySA+ certification exam.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 10 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Virtual Labs included with course
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• CompTIA CySA+ Study Guide: Exam CS0-003, 3rd Edition
• Study guide and Practice exams

Please note: You will receive a digital book if the physical book is on backorder.

The CompTIA CySA certification course provides intermediate-level skills and knowledge to defend against cyber threats through incident detection and response. In this cybersecurity analyst certification course, you will learn best practices in threat management, security architecture, vulnerability management, and cyber-incident response.

During the security operations module, you will obtain an understanding of system and network architecture concepts as they relate to security operations. You will also learn to analyze indicators of potentially malicious activity in network, host, and application-related scenarios. Additionally, you will be equipped with the skills to use appropriate tools or techniques to determine malicious activity and compare threat-intelligence and threat-hunting concepts.

In the vulnerability management section of your training, gain knowledge of vulnerability scanning methods and concepts, understand different operating environments and industry frameworks for vulnerability scanning, and analyze output from different vulnerability assessment tools. You will also understand how to prioritize vulnerability management and remediation, as well as recommend controls to mitigate different attacks and software vulnerabilities.

The incident response and management module will cover concepts related to different attack methodology frameworks, incident response activities, including containment, eradication, and recovery, and post-incident activity phases of the incident management life cycle.

Finally, in the reporting and communication component of this cybersecurity analyst course, compare important components of different types of reports and understand how to effectively communicate with stakeholders. You will also interpret metrics and key performance indicators (KPIs). Upon completion of this course, you will be prepared to take the CompTIA Cybersecurity Analyst (CySA+) certification exam. This course offers enrollment with a voucher. The voucher is prepaid access to sit for the certifying exam upon eligibility.

The CompTIA CySA+ course complies with the ISO 17024 standard and is approved by the U.S. Department of Defense to meet Directive 8570.01-M requirements. It also complies with government regulations under the Federal Information Security Management Act (FISMA). Regulators and the government rely on ANSI accreditation because it instills confidence and trust in the outcomes of an accredited program.

1. Security Operations
2. Vulnerability Management
3. Incident Response and Management
4. Reporting and Communication

What you will learn

• Understand threat and vulnerability management concepts
• Review how to setup a strong security architecture for your networks
• Comprehend security operations
• Learn how to conduct a cyber incident response
• Know what different types of cybersecurity tools are on the market and which to use in different scenarios

How you will benefit

• Advance your cybersecurity skills
• Prepare for the CompTIA Cybersecurity Analyst (CySA+) certification exam
• Become highly desirable to employers in cybersecurity

Christopher Paul

Christopher Paul is a seasoned IT professional, cybersecurity expert, and Army veteran. He brings 15 years of experience, having previously held positions in military cybersecurity and tech startups. His robust skill set includes leadership, team building, active directory, data center, computer network operations, and more.

Christopher currently holds certifications in ISC2 SSCP, CompTIA CASP+, and CompTIA PenTest+. Outside work, he enjoys spending time with his two sons, running with his labradoodle, and playing the drums.

This course will prepare you for a career as a network technician and qualify you to take the CompTIA Network+ certification exam (N10-009). You will master a variety of networking concepts and gain a fundamental knowledge of network design, security, cloud computing, and routing and switching.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.
• Labs included in this program are not supported on mobile devices (i.e., phones and tablets).
• Please note that a Windows environment is required to complete some course assignments.
• A motherboard capable of client-side virtualization:
  • A 64-bit CPU
  • UEFI firmware
  • Hardware virtualization support in UEFI

Software Requirements:

• PC: Windows 10 or later.
• Mac: macOS 10.6 or later.
• Chromebook 113 or later
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word. To complete your assignments, you may need Microsoft Word 2003 or higher, or an equivalent word-processing program, such as LibreOffice, which is available to download for free.
• Adobe Acrobat Reader. (Software must be installed and fully operational before the course begins.)

Tools:

• Access to copper Ethernet cable-making tools and equipment:
• RJ-45 connectors
• A crimping tool
• Cat5, Cat5e, or Cat6 cable to practice on

Other:

• Email capabilities and access to a personal email account.
• A reliable high-speed Internet connection.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following digital textbook for this course is accessed via links in the course lessons:

• CompTIA Network+ Guide to Networks, by Jill West (eBook)

Knowing how to install, configure, and troubleshoot a computer network is a highly marketable and in-demand skill—and it's an ideal time to explore online CompTIA Network+ courses to expand your career opportunities and earning potential!

This CompTIA Network+ certification course introduces the fundamental building blocks that form a modern network, such as hardware, topologies, and protocols, along with an introduction to the OSI model. The course provides in-depth coverage of the most important concepts in contemporary networking, including TCP/IP, Ethernet, wireless transmission, virtual networks, cloud computing, segmentation, security, performance optimization, and troubleshooting.

After reading the lessons and completing the exercises in this CompTIA Net+ certification course, you will gain the confidence to select the network design, hardware, and software that best fits your environment. You will have the skills to build a network from scratch and maintain, upgrade, troubleshoot, and manage an existing network. Finally, you will be well-prepared to take CompTIA's Network+ certification exam.

You will receive an exam voucher with your enrollment, which covers the fee to sit for the CompTIA Network+ (N10-009) certifying exam upon eligibility.

1. Introduction to CompTIA
2. Introduction to Networking
3. Infrastructure and Documentation
4. Addressing
5. Protocols
6. Cabling
7. Wireless Networking
8. Network Architecture
9. Segmentation
10. Wide Area Networking
11. Risk Management
12. Security in Network Design
13. Performance and Recovery
14. Final Exam

What you will learn

• Compare common network types, topologies, and architectures
• Characteristics and uses of networking hardware and tools
• How to install and configure wired and wireless networks
• TCP/IP functionality and protocols
• IP addressing concepts, including subnetting and VLANs
• Cloud computing, virtualization, and remote access systems and methods
• Tools and practices for monitoring network performance and health
• Network safety and security threats and how to mitigate them
• Explain how to troubleshoot and recover from network problems
• Identify the purposes of network policies and documentation

How you will benefit

• Expand your career opportunities and earning potential
• Course content is aligned with the CompTIA Network+ certification
• Optional hands-on learning activities with simulations and live virtual machine labs
• Opportunity to practice on multiple-choice questions to prepare you for your Network+ certification exam (N10-009)

Linda Matthews

Linda Matthews has years of experience both in the classroom teaching technical material and, in the field, solving a myriad of technical issues.

Linda possesses the background to engage deeply with cybersecurity through teaching and intellectual focus. For the past eight years, she has lived with this vast and fascinating body of knowledge. Now, she regularly trains individuals in several of the most popular security courses from CompTIA and Microsoft.

Linda has a strong love for teaching and igniting the spark that can set students on a most worthwhile and fulfilling path.

Sara Perrott

Sara Perrott has been working in the information technology field for 20+ years and has devoted the last 10 of those to focusing on cybersecurity. She is a published author and a former college professor, and she is passionate about teaching the next generation of cybersecurity professionals. Sara has a Master of Science in Cybersecurity and Information Assurance from Western Governors University Washington and a Bachelor of Science in Information Systems Security from the University of Phoenix.

Brett Glines

Brett Glines holds a Bachelor of Science in Finance from BYU and an MBA from Emory University. Since 1995, he has excelled as a consultant and educator in the field of technical education, primarily specializing in information technology and certification. He has helped thousands transition into IT careers and holds certifications in CompTIA A+, Network+, and Security+.

Brett is a master at leveraging online environments for learning and has been training online exclusively since 2015. His focus is on engaging students and ensuring they understand and remember what they learn. He uses practical examples, everyday analogies and recall techniques to make learning easier and more effective.

Justin Burandt

Justin Burandt has built a strong career in information technology (IT) education, holding various leadership and support roles across several universities. As an assistant director at Miami Dade College's Cybersecurity Center of the Americas, he played a key role in developing the IT training infrastructure and expanding certification programs. Additionally, Justin has mentored over 120 students in Western Governors University's IT bachelor's programs. His teaching experience spans both online and in-person, including CompTIA Tech+, A+, and Network+ courses across high school, college, and adult education settings. He has also led IT seminars for various organizations, including governments, financial institutions, and businesses.

Learn a broad range of security topics, including threat management, identity management, access control, cryptography, and network security. This course will teach you everything you need to take and successfully pass the CompTIA Security+ certification exam.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.
• Labs included in this program are not supported on mobile devices (i.e., phones and tablets).

Software Requirements:

• PC: Windows 10 or later.
• Mac: macOS 10.6 or later.
• Chromebook 113 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word. To complete your assignments, you may need Microsoft Word 2003 or higher, or an equivalent word-processing program, such as LibreOffice, which is available to download for free.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.
• A reliable high-speed Internet connection

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The textbook for the Security+ course is accessed via links in the course lessons.

• CompTIA Security+ Guide to Network Security Fundamentals

Boost your cybersecurity career and yearly income by obtaining your CompTIA Security+ certification! According to CompTIA, five of the top six security jobs have annual salaries of $90,000 or higher, with some exceeding $127,000. The Security+ certification is widely recognized and well-respected in the IT industry and it will validate your skills and help you gain top-paying employment.

The vendor-neutral CompTIA Security+ certification covers a broad range of security topics, including threat management, identity management, access control, cryptography, and network security. By completing this CompTIA Security+ course, learning key cybersecurity concepts and mastering accompanying quizzes and tests, you will be well-prepared to take the Security+ certification exam.

This online CompTIA Security+ training covers the essential knowledge and skills required to identify, assess, and mitigate security risks in modern IT environments. This course provides a comprehensive overview of the key concepts and best practices in cybersecurity, including the latest trends and emerging threats. It also teaches the fundamental principles of cybersecurity and enables students to implement security controls that protect against a wide range of attacks and vulnerabilities.

This Security+ certification course offers an exam voucher with enrollment. The voucher covers the cost to sit for the certifying exam upon eligibility. After completing the CompTIA Security+ course, you can set up your own exam dates and times at a nearby testing center.

1. Introduction to CompTIA
2. Security Fundamentals
3. Threat Management and Cybersecurity Resources
4. Threats and Attacks on Endpoints
5. Endpoint and Application Development Security
6. Cryptography
7. Public Key Infrastructure and Cryptographic Protocols
8. Mobile, Embedded, and Specialized Device Security
9. Networking Threats, Assessments, and Defenses
10. Network Security Appliances and Technologies
11. Cloud and Virtualization Security
12. Network Threats, Assessments, and Defenses
13. Authentication
14. Incident Preparation, Response, and Investigation
15. Cybersecurity Resilience
16. Risk Management and Data Privacy
17. Preparing for the Certificate Exam
18. Exploring a Career in Cybersecurity

What you will learn

• Gain fundamental concepts of computer security
• Understand cybersecurity threats, vulnerabilities, and assessments
• Review incident preparations, response, and risk management
• Learn to monitor and secure hybrid environments, including cloud, mobile, Internet of Things (IoT), and operational technology

How you will benefit

• Prepare for the CompTIA Security+ certificate exam
• Utilize a variety of interactives, assignments, and assessments
• Review topics covering the most updated objectives found in the CompTIA Security+ exam

Linda Matthews

Linda Matthews has years of experience both in the classroom teaching technical material and in the field solving a myriad of technical issues.

Linda possesses the background to engage deeply with cybersecurity through teaching and intellectual focus. For the past eight years, she has lived with this vast and fascinating body of knowledge. Now, she regularly trains individuals in several of the most popular security courses from CompTIA and Microsoft. CompTIA's Security+ is the foundational course students need to begin an incredible journey into cybersecurity.

Linda has a strong love for teaching and igniting the spark that can set students on a most worthwhile and fulfilling path.

Sara Perrott

Sara Perrott has been working in the information technology field for 20+ years and has devoted the last 10 of those to focusing on cybersecurity. She is a published author and a former college professor, and she is passionate about teaching the next generation of cybersecurity professionals. Sara has a Master of Science in Cybersecurity and Information Assurance from Western Governors University Washington and a Bachelor of Science in Information Systems Security from the University of Phoenix.

This course will give you the knowledge to help you decide whether a career in cybersecurity is right for you. This course is designed to explore the basics of cybersecurity and the types of jobs found in the cybersecurity field.

This course explores a career in cybersecurity and reviews various topics, including cybersecurity roles, job requirements, problem-solving techniques, and cybersecurity concepts. This course will help you decide whether a career in cybersecurity is something that aligns with your talents and interests and, if so, the best next steps to pursue this lucrative career path.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 10 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

There are no instructional material requirements to take this course.

Getting into cybersecurity can be rewarding and lucrative! In fact, according to the U.S. Bureau of Labor Statistics, information security analysts can make over $100,000 per year. This course will give you the knowledge to help you decide whether a career in cybersecurity is right for you.

The course will start by introducing the basics of cybersecurity. You will learn the types of threats companies face daily and how a cybersecurity specialist can help prepare for and prevent those threats. Finally, the course will cover cybersecurity learning paths and different types of cybersecurity jobs and salaries.

1. Introduction to Cybersecurity
2. Cybersecurity Roles and Industries
3. Problem Solving
4. Cybersecurity Basics
5. Types of Information Security
6. Common Concepts and Terminology
7. Types of Threats
8. Secure Coding
9. Protecting the Business
10. Developing a Security Awareness Program
11. Employment and the Future of Cybersecurity
12. Next Steps

What you will learn

• Explore cybersecurity as a career path
• Identify cybersecurity job roles and industries
• Describe the soft skills that cybersecurity professionals need
• Explain the threats that cyberattacks pose to modern businesses
• Explain the importance of securing information
• Define common cybersecurity terms and concepts
• Explain the role of secure coding in preventing cyberattacks
• Identify the ways that cybersecurity professionals protect a business
• Describe the key elements of a security awareness program
• Identify employment opportunities and career steps in the cybersecurity field

How you will benefit

• Learn if a career in cybersecurity is right for you
• Explore the basics of the cybersecurity industry
• Discover potential career paths in the cybersecurity field

In today's technology-driven society, digital literacy isn't an option—it's a requirement. This course is designed to help you demonstrate your digital literacy through Certiport's updated IC3 GS6 certification program and corresponding three Global Standard Six certification exams.

Requirements:

Hardware Requirements:

• This course can be taken on a PC, Chromebook, or Mac.

Software Requirements:

• PC: Windows 7 or later.
• Mac: macOS 10.6 or later.
• Browser: Chrome (all devices); Firefox (PCs only); Edge and Internet Explorer are not supported.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

This computer literacy course will teach you how to efficiently, effectively, and safely succeed in any environment that requires the use of computers, devices, or the Internet. The IC3 Digital Literacy Global Standard Six (GS6) certification is developed and administered by Certiport and designed to cover a range of concepts and skills that can apply to almost any school or career pathway, making it an ideal credential to validate your digital skills.

The IC3 GS6 certification program consists of three exams (Level 1-3) that cover the following objective domains in increasing detail and complexity: Technology Basics, Digital Citizenship, Information Management, Content Creation, Communication, Collaboration, and Safety & Security. This comprehensive set of certifications are stackable across seven digital literacy domains. They will validate your understanding of each domain at the basic, intermediate, and advanced levels, each awarding its own certificate. The IC3-GS6 Levels 1, 2, and 3 sections are structured to align 100% with the IC3 GS6 learning objectives—with no prior computer knowledge or skills needed.

This IC3 certification course is prescriptive and competency-based, meaning that pre-assessment results are mapped to the course table of contents. The "Custom Path" feature allows you to streamline the training process by skipping course lessons and exercises that correspond to skills or concepts passed in the pre-assessment—ensuring a personalized learning experience that is tailored to your needs and abilities.

Upon successfully passing all three Global Standard Six certification exams, you will be awarded the IC3 Digital Literacy Master Certification and a Master Badge. This demonstrates an advanced understanding of the concepts and principles within the IC3 Digital Literacy program objective domains and validates your digital skills in a wide range of settings, from educational institutions to various career paths.

1. IC3-GS6-Level 1
   1. Introduction
   2. Basic Skills
   3. Computer Basics
   4. Word Processing
   5. Presentations
   6. The Internet
2. IC3-GS6-Level 2
   1. Computer Essentials
   2. Word Processing Skills
   3. Spreadsheet Skills
   4. Presentations, Databases and App Culture
   5. Internet
3. IC3-GS6-Level 3
   1. Computer Essentials
   2. Application Programs
   3. Internet

What you will learn

• Understand the seven digital literacy domains
• Experience a personalized learning path as you increase your digital literacy
• Upon completion of IC3-GS6 Level 1, you will have the foundational knowledge and basic competencies across the seven IC3 GS6 exam objective domains
• Upon completion of IC3-GS6 Level 2, you will have the ability to do essential tasks in an online environment and within core applications across the seven exam objective domains
• Upon completion of IC3-GS6 Level 3, you will demonstrate mastery of digital literacy and your ability to manage systems, collaborate, and troubleshoot while providing guidance to others

How you will benefit

• Successfully completing Levels 1, 2, and 3 IC3-GS6 courses will prepare you to pass the three IC3 GS6 exams and receive the IC3 certification
• IC3 preparation and certification provide you with a strong foundation of the computer knowledge and skills required for pursuing higher education and for success in today's workplace
• Obtaining the IC3 certification provides you with a global, industry-recognized credential for employment

Dave Paquin

Dave Paquin has been teaching computer skills in the classroom for over 15 years. He holds a Master of Science in Training and Learning Technology and has extensive experience as a Human Resources manager.

In today's technology-driven society, digital literacy isn't an option—it's a requirement. This course is designed to help you demonstrate your digital literacy through Certiport's updated IC3 GS6 certification program and corresponding three Global Standard Six certification exams.

Requirements:

Hardware Requirements:

• This course can be taken on a PC, Chromebook, or Mac.

Software Requirements:

• PC: Windows 7 or later.
• Mac: macOS 10.6 or later.
• Browser: Chrome (all devices); Firefox (PCs only); Edge and Internet Explorer are not supported.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online. The workbooks for this course are provided in Adobe Acrobat and Word format.

• Gmetrix IC3 Practice Tests – provided upon completion of the voucher-included course is taken.

This computer literacy course will teach you how to efficiently, effectively, and safely succeed in any environment that requires the use of computers, devices, or the Internet. The IC3 Digital Literacy Global Standard Six (GS6) certification is developed and administered by Certiport and designed to cover a range of concepts and skills that can apply to almost any school or career pathway, making it an ideal credential to validate your digital skills.

The IC3 GS6 certification program consists of three exams (Level 1-3) that cover the following objective domains in increasing detail and complexity: Technology Basics, Digital Citizenship, Information Management, Content Creation, Communication, Collaboration, and Safety & Security. This comprehensive set of certifications are stackable across seven digital literacy domains. They will validate your understanding of each domain at the basic, intermediate, and advanced levels, each awarding its own certificate. The IC3-GS6 Levels 1, 2, and 3 sections are structured to align 100% with the IC3 GS6 learning objectives—with no prior computer knowledge or skills needed.

This IC3 certification course is prescriptive and competency-based, meaning that pre-assessment results are mapped to the course table of contents. The "Custom Path" feature allows you to streamline the training process by skipping course lessons and exercises that correspond to skills or concepts passed in the pre-assessment—ensuring a personalized learning experience that is tailored to your needs and abilities.

Upon successfully passing all three Global Standard Six certification exams, you will be awarded the IC3 Digital Literacy Master Certification and a Master Badge. This demonstrates an advanced understanding of the concepts and principles within the IC3 Digital Literacy program objective domains and validates your digital skills in a wide range of settings, from educational institutions to various career paths.

This digital literacy assessment course offers enrollment with or without vouchers. The vouchers cover the fees to sit for the IC3 GS6 certifying exams upon eligibility.

1. IC3-GS6-Level 1
   1. Introduction
   2. Basic Skills
   3. Computer Basics
   4. Word Processing
   5. Presentations
   6. The Internet
2. IC3-GS6-Level 2
   1. Computer Essentials
   2. Word Processing Skills
   3. Spreadsheet Skills
   4. Presentations, Databases and App Culture
   5. Internet
3. IC3-GS6-Level 3
   1. Computer Essentials
   2. Application Programs
   3. Internet

What you will learn

• Understand the seven digital literacy domains
• Experience a personalized learning path as you increase your digital literacy
• Upon completion of IC3-GS6 Level 1, you will have the foundational knowledge and basic competencies across the seven IC3 GS6 exam objective domains
• Upon completion of IC3-GS6 Level 2, you will have the ability to do essential tasks in an online environment and within core applications across the seven exam objective domains
• Upon completion of IC3-GS6 Level 3, you will demonstrate mastery of digital literacy and your ability to manage systems, collaborate, and troubleshoot while providing guidance to others

How you will benefit

• Successfully completing Levels 1, 2, and 3 IC3-GS6 courses will prepare you to pass the three IC3 GS6 exams and receive the IC3 certification
• IC3 preparation and certification provide you with a strong foundation of the computer knowledge and skills required for pursuing higher education and for success in today's workplace
• Obtaining the IC3 certification provides you with a global, industry-recognized credential for employment

Dave Paquin

Dave Paquin has been teaching computer skills in the classroom for over 15 years. He holds a Master of Science in Training and Learning Technology and has extensive experience as a Human Resources manager.

Gain practical experience in a hot new career field. Topics include VPNs, security, and Internet connectivity.

Learn real-world applications for the concepts you learned in Introduction to Networking. Continue to build your knowledge of networks and networking, with detailed treatments of TCP/IP, how switches and routers operate, DNS, and more.

You will gain a full understanding of almost every aspect of networking technology, including hot topics such as virtual private networks, security, Internet connectivity, and cloud computing. Completion of this course and its prerequisite should serve as a springboard for a career in computer networking or training for CCNA Certification.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Gain practical experience in a hot new career field. Topics include VPNs, security, and Internet connectivity.

1. Getting up to Speed
2. Path of a Packet
3. Routing
4. Routing Protocols Explained
5. TCP/IP in Detail
6. Fundamentals of Networking Security
7. Encryption
8. Virtual Private Networks
9. DNS Names, Concepts, and Components
10. DNS Resource Records and Resolution
11. Internet Servers and Services
12. Understanding Servers

This introductory course is for those with little to no cybersecurity experience that want to learn more about this growing industry.

This self-paced course is designed to help you increase your knowledge of cybersecurity and technology fundamentals to fill knowledge gaps in your current role or pursue an entry-level career in this in-demand field. We answer questions around what cybersecurity is, what an operating system does and the most common types, cloud computing, and many other topics related to cybersecurity foundations.

You will have the opportunity to develop your foundational cybersecurity skills through hands-on demonstrations as you follow along with the instructor videos, learn time-saving tips to increase your efficiency, and establish best practices.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

This course gives you the option of following along with the instructor on a few video-based exercises, allowing you to pause and replay until you are confident in your skillset. Should you wish to follow along, it is recommended that you have the following: Windows 10 environment, Wireshark, an AWS account (free tier), and a Windows 2016 VM (available in the AWS free tier).

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

The need for skilled cybersecurity professionals continues to grow year over year, making it a great time to enter this in-demand industry.

In this video-based learning course, you will learn fundamentals of cybersecurity such as concepts, commands, and tools from an experienced professional through lectures and follow-along demonstrations. You will also learn about cloud computing, networking, cybersecurity policy, and frameworks, as well as risk management and security auditing in a 100% online, self-paced training format.

By the completion of your course, you will have a firm understanding of cybersecurity foundations, including key concepts and best practices.

1. Cybersecurity Foundations
2. Operating Systems
3. Windows Command Line Foundations
4. Network Fundamentals
5. Cloud Computing Fundamentals
6. Cybersecurity Policy, Framework, and Guidelines
7. Cybersecurity Audit Foundations
8. Risk Management
9. Penetration Testing - Demonstration

What you will learn

• Understand what cybersecurity entails
• Identify the three most common operating systems
• Execute simple commands
• Learn about cloud computing and networking
• Learn about cybersecurity policies, frameworks, audits, and risk management

How you will benefit

• Learn if a career in cybersecurity could be right for you
• Increase your baseline knowledge of foundational cybersecurity concepts
• Learn tips and tricks from a working cybersecurity professional
• Follow along with hands-on demonstrations to develop and practice your foundational skills
• Finish in three months or less

Learn to perform basic computer networking tasks such as DSL connectivity, configuring connections to an ISP and creating a private network.

Businesses, schools, and other organizations rely on computer networks, which explains why employees and contributors with networking skills are in high demand.

Are you ready to learn the fundamentals of computer networking in terms you can easily understand? If so, the online Introduction to Networking course will help you understand why networks have become so important, how software and hardware make networking possible, and how networks function. This course will also give you the foundation to understand and get ahead in any career involving the world of computers, networks, the Internet, and the cloud.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 10 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Learn to perform basic computer networking tasks such as DSL connectivity, configuring connections to an ISP and creating a private network. This course explains computer networking basics in easy-to-understand terms, using concepts common to everyday, non-computing experience.

History of Networking

Have you ever wondered how networks started? We're surrounded by networks, whether they're computer networks, networks of roads, or the network of telephones that allow us to communicate every day. In our first lesson, you'll learn how networks have evolved over the last hundred years. You'll also find out why every additional device that connects to a network greatly increases the value of the network. By the time you've completed this lesson, you'll have a framework of knowledge that will take you through the rest of the course.

How Networks Operate

In this lesson, you'll jump right into networks and networking, and learn how they work. We'll use examples from our everyday experience. You'll learn how to tell the difference between a network and networking, and realize that computer networks are a lot like freeway networks. You'll never look at an interstate the same way again! You'll also find out why shipping your data from one computer to the next is a lot like sending your distant uncle a new cookie jar for his birthday. Believe it or not, freeways and shipped gifts have a direct correlation to how networks and networking operate!

Peer-to-Peer versus Client/Server

Have you ever heard someone refer to a computer as a server? Maybe you've heard someone talk about connecting computers in a peer-to-peer environment. Understanding the difference between client/server and peer-to-peer networks really helps you learn about computers and networking. So in this lesson, you'll learn how to tell the difference between client/server and peer-to-peer networks, and when to use one instead of the other.

Network Types and Topologies

Many people have heard of Ethernet, but what does that mean exactly? In this lesson, you'll learn all about Ethernet and a whole lot more. Here you'll learn the difference between a star topology and a bus topology, and the advantages of each. Is Ethernet or Token Ring the best modern network technology, and why? In this lesson you'll get those answers and many more!

Segmentation and Routing

In this lesson we'll explore how routers operate, and you'll see why routers operate a lot like how a receptionist in a growing company handles telephone calls. We'll build on information you learned in previous lessons, and then you'll find out how a single interconnected network (the Internet) can actually span the entire globe. A global network is an amazing feat, accomplished by interconnecting network segments and routing data! When you've completed this lesson, you'll understand how routing helps our data to cross the city, state, or an entire ocean.

Protocols

When people communicate they speak a language, such as English or French, to exchange information. Computers communicate similarly over a network, but instead of speaking a language they use something called a protocol. Protocols are similar to languages and in this lesson, you'll learn about the protocols used in networking. You'll also learn which protocol has emerged as the dominant computer protocol, and why!

TCP/IP

In this lesson you'll learn how the networking protocol TCP/IP operates. TCP/IP is a collection of protocols, and we'll discuss how TCP/IP divides its tasks. We'll go over how TCP/IP uses addresses to direct data to its rightful owner - it's similar to how we use street addresses.

Name Resolution and Services

Have you ever wondered how your computer converts a Web address into a website that appears on your screen? In this lesson you'll learn how the Domain Name System (DNS) translates names into numeric addresses, and how all that allows your favorite website, email, or file to appear on your computer screen. You'll also learn how the entire computer industry comes to a consensus about how the Internet should work.

Wide Area Networks (WANs)

We'll take a look at Wide Area Networks (WANs) and how they compare to Local Area Networks (LANs), and we'll discuss different types of modern WANs. You'll learn all about how data gets sent over long distances and how the Internet changed expensive, long-distance network connections. You'll also learn how VPNs secure those Internet connections from prying eyes.

Remote Access

If you connect to the Internet, you use remote access. In this lesson, we'll explore the traditional means of connecting to remote LANs and talk about exactly how DSL and cable Internet access works. Then we'll discuss other means by which many people connect to the Internet, including wireless and cellular networks.

Making Internet Connections

In this lesson you'll apply many of the concepts you've learned so far in this course. We'll walk through the process of building a network with many different wired and wireless devices. Each step of the way, you'll come to understand what's going on behind the scenes. From there we'll jump to connecting to the Internet using broadband connections, configuring a home router, and testing what you've done.

Review and Conclusion

In our final lesson we'll tie all the previous lessons together, clarifying how new information about networks and networking can be quickly understood. You'll learn three categories into which networking knowledge can be placed, and see examples to apply your newfound network categories. By the end of this lesson, your understanding of networking will be solid as a rock, and you'll be well-prepared for a lifetime of continued learning about networks and networking!

What you will learn

• Learn how and why networks work rather than focusing on memorization of terms and numbers
• Be capable of performing basic computer networking tasks
• Understand the difference between client/server and peer-to peer networks
• Learn how routers operate
• Learn to connect to the Internet using broadband connections, configuring a home router, and testing what you've done
• Be well prepared to apply your newfound knowledge to future changes in networks and networking

How you will benefit

• Easily understand how and why computer networking works
• Have access to an instructor who completely understands networking and can convey that understanding to others
• Prove helpful in your day to day dealings with computer networks and the Internet
• Be well prepared for a lifetime of continued learning about networks and networking

This online training course will significantly benefit anyone seeking ITIL 4 certification and those interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Virtual Labs included with course
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment.

This exciting and dynamic online ITIL 4 Foundation certification course is designed for IT leaders, practitioners, support staff, and staff interfacing with the organization's digital and information systems functions. You will gain a practical understanding of the key concepts, common language, principles, and practices that enable successful management of modern IT-enabled services.

During this ITIL 4 certification training, dive into essential exam objectives like understanding the key components of ITIL v4 and its role in modern IT service management, exploring the Service Value System (SVS) and the 4 Dimensions of Service Management, and learning about the relationships between service providers and consumers. You will also familiarize yourself with the 7 Guiding Principles and the Continual Improvement Model.

After completing the course, you will be prepared for the ITIL 4 Foundation exam. This course offers enrollment with an ITIL 4 Foundation exam voucher. The voucher is prepaid access to sit for the certifying exam upon eligibility.

1. Overview
   1. Introduction to ITIL v4 and Exam Objectives
   2. Overview of ITIL v4 and the Service Value System
2. Framework
   1. The 4 Dimensions of Service Management
   2. What is Service
   3. Providers and Consumers
3. Guiding Principles
   1. The 7 Guiding Principles
   2. The Continual Improvement Model
4. Service Value
   1. The Service Value Chain
   2. ITIL Practices Overview
   3. Continual Improvement
5. Practices
   1. Information Security Management
   2. Relationship Management
   3. Supplier Management
   4. Service Level Management
   5. Incident Management
   6. Problem Management
   7. Service Request Management
   8. Monitoring and Event Management
   9. Change Enablement
   10. Service Desk
   11. IT Asset Management
   12. Service Configuration Management
   13. Release Management
   14. Deployment Management

What you will learn

• Key IT service management concepts
• How ITIL guiding principles can help and organization to adopt and adapt service management
• The 4 Dimensions of Service Management
• The purpose and components of the service value system
• The activities of the service value chain and how they interconnect
• Know the purpose of key ITIL practices

How you will benefit

• Become prepared for the ITIL 4 Foundation exam
• Advance skills in IT service management
• Become more efficient in the delivery of quality digital services

Raymond Lacoste

Raymond Lacoste is a highly recognized instructor and IT professional who holds the Cisco Sirius Instructor Award. He has authored Cisco Press publications on the Cisco ENARSI and Cisco TSHOOT exams.

Raymond's areas of expertise include Cisco Enterprise networking, Cisco Routing and Switching, Cisco Datacenter Networking, ITIL, and Amazon AWS. He also holds certifications in Cisco CCSI, Cisco CCNP Routing and Switching, Cisco CCNP Enterprise, ITIL Foundations, ITIL Practitioner, ITIL Intermediate, Amazon AWS System Operations, Amazon AWS Architect, Amazon AWS Developer, and CISSP.

In addition to his certifications and experience, Raymond's engaging instruction style makes even the most obscenely complicated or obtuse concepts relatable and understandable. Outside of class, he enjoys dominating both on the golf course and the basketball court.

Learn everything you need to truly understand the cloud—including how it works, what drives it, why it's so popular, and how to make the cloud work for you.

What is the cloud? If you have trouble answering this question, you are not alone. In this course, you will explore how the cloud works, what drives its incredible growth, and how you can use cloud services. You will start by looking at the building blocks of the cloud, where it started, and how it transitioned. You will gain a clear understanding of IaaS (infrastructure), SaaS (software), and PaaS (platforms), and examine why each may be attractive to some businesses, but not to others. You will learn about the different kinds of clouds (public, private, and hybrid).

You will also look inside the engine rooms of the cloud: data centers. You will examine the concept of big data and how the cloud infrastructure enables data to zip across the globe at lightning speed. You will look at how Facebook and Twitter contribute to the cloud, and how apps go from idea to app store. You will gain an understanding of how mobile devices and major mobile ecosystems continue to shape the cloud. Whatever your technical background, by the end of this course, you will be thoroughly cloud-savvy.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Learn everything you need to truly understand the cloud—including how it works, what drives it, why it's so popular, and how to make the cloud work for you.

What the Cloud Is

Confused about the cloud? You're in the right place! This first lesson will clear up some confusion and start with the basics. It will explain the building blocks of the cloud, and that will lead you to a durable definition of the cloud that you'll use as a foundation for the rest of the course. The lesson will also discuss what the cloud means to you, its impact on your life, and why it'll be helpful for you to understand how it works.

How the Cloud Started and What It Solves

So how did the cloud get started? In this lesson, you'll learn the history of the cloud and how it was a natural evolution of networked computers and Internet connectivity. The lesson will also discuss why the cloud is so important, and then you'll look at the business challenges and opportunities that the cloud addresses. By the end of the lesson, you'll have a solid understanding of how this technology got to where it is now and how business computing operated before the cloud.

Different Kinds of Clouds: Public, Private, Hybrid

Ever wonder why some people believe the cloud is simple, while others believe that it's complex? In this lesson, you'll learn why they're both right—and you'll learn how to think about the cloud from two perspectives. The lesson will also discuss the different types of clouds: public, private, and hybrid. You'll get a glimpse inside the big business technology world and find out why the cloud can be such a compelling move for large organizations.

How the Cloud Grows

What's the difference between the cloud and a collection of computers? A bunch—and much of that comes down to virtualization. In this lesson, you'll learn what virtualization is and why it's so fundamental in how the cloud operates. The lesson will also discuss scale and how it relates to virtualization. Finally, you'll see how endpoints make all the connections work.

Cloud Services

As you'll recall, "services" is one of the five building blocks in the definition of the cloud. In this lesson, you'll look at those services. Specifically, you'll look at three categories of cloud services: infrastructure (or Infrastructure as a Service, or IaaS), platforms (or Platform as a Service, or PaaS), and software (or Software as a Service, or SaaS). The lesson will discuss how these three categories compare and individuals and business can take advantage of them.

Data Centers: Where the Cloud Computes

All the computing power of the cloud needs to live somewhere, and it's not in the atmosphere. In this lesson, you'll learn all about data centers—how they operate, what they look like, where they're located, and what makes them tick. You'll also learn what makes one data center more efficient than another, and you'll get perspective on what it costs to make them operate. It's a fascinating tour, with a lot to learn and even more to explore!

Understanding Data, Including Big Data

Your experience in the cloud includes the storing and transmission of data, either across the hall or across the world. In this lesson, you'll understand how to think about data in terms of its importance in the cloud and learn why companies often leave worrying about data to someone else. The lesson will discuss how all the data in the cloud moves across continents, across the ocean, and over airwaves. Finally, you'll look at a clear definition of big data and see some examples of where big data may be headed.

Understanding Cloud Providers

Making sense of how cloud providers offer their services is an important step in truly understanding the cloud. In this lesson, you'll see how a well-established cloud provider organizes and presents its offerings. You'll go through each group of the cloud provider's offered services and map them to what you've already learned about the cloud and the categories you're familiar with.

Cloud Providers and Big Platforms

In this lesson, you'll learn where websites fit into the cloud and what other elements, offerings, or activities are driving the adoption and popularity of the cloud and its varied services. The lesson will also cover what it means to be a big provider, and you'll examine the largest platforms—and largest overall service providers—that are in the cloud today.

Getting Into the Cloud

Learn about what goes into creating a cloud app, and how the three (plus one) ecosystems dominate the world of cloud applications. In this lesson, you also learn about the different types of devices, how they are categorized, and how they align to the types of cloud apps that are available. You'll also learn about ecosystems, and why they define how cloud apps are created, distributed, and sold.

The Cloud and #You

In this lesson, you'll look at how social network sites like Facebook, LinkedIn, and Twitter work in the cloud and how users and organizations can create apps that connect with their huge base of users. You'll learn how social media sites let software developers interact with their sites, create apps and games that operate within and outside their sites, and why they do this. Also, you'll learn about social media tools on Facebook and in Twitter, including why the hashtag was created (#), how it's used, and how to use these sites yourself.

Conclusions, Connections, and the Future of the Cloud

This lesson ties together everything you've learned in this course. You'll learn how you can view the cloud from two primary perspectives—consumer and business—and about the primary benefits (and drivers) that have propelled cloud adoption from participants of both perspectives. The lesson will also discuss where these two perspectives share a common, clear force that continues to be the biggest benefit of the cloud. Finally, you'll look into the future of what the cloud may hold and what that future might mean.

Industry expert shows you how wireless networking works, as well as how to plan, deploy, and connect to wireless networks.

Wireless networking is one of the fastest growing segments of the computer industry. Every electronic device seems capable of wireless connections these days: computers, handhelds, cell phones, and even digital cameras are all capable of transmitting without a tether. To many people, those wireless connections are nothing short of technical wizardry. This course will remove the mystery and give you a thorough understanding of this fascinating and lucrative technology.

Becoming knowledgeable about wireless networking is easier than ever. With a practical and thoughtful approach to teaching and an emphasis on giving you a practical, hands-on understanding of how wireless works, this course will teach you everything you want to know about the world of wireless connectivity.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Learn how to plan, deploy, and connect wireless networks from an industry expert. This course removes the mystery behind wireless connections and provide a thorough overview of this fascinating and lucrative technology.

Networking Basics

The first Internet connection was made at UCLA in September 1969 with a thick gray cable between two computers. Times sure have changed! Today, the Internet serves millions of emails and web pages every few minutes, connecting billions of users from all over the world. Don't forget about wireless networking, which is one of the hottest networking technology around. Learning how all those wireless networks operate is as interesting as the Internet itself. In this first lesson, you'll learn about basic network facts and operation, preparing you to expand your knowledge in subsequent lessons.

How Wireless Networking Works

Have you ever wondered how a radio turns invisible waves into music? Or why you can hear bass sounds from farther away than cymbals? Why does a radio station cut out when you go through a mountain tunnel or around a bend? Wireless networks have similar characteristics to radio music transmissions, but there are important differences. This lesson will explain how wireless networking actually works in simple everyday terms that make it easy to understand. You'll also learn about different methods used to pull computer data out of thin air.

Standards in the Wireless World

Why do some electronic devices gain widespread popularity while others sit on the shelf? In this lesson, you'll learn how standards in the networking world help drive the adoption of technology. You'll also get a firsthand look at how standards operate in every real-world business, like clothes and batteries and shampoo. In doing so, you'll learn why some wireless networking technologies have flourished while others have failed miserably (early wireless technologies were a flop!). By the end of this lesson, you'll know who makes the standards, how something becomes standardized, and why it's so important. You'll also see how all this applies to wireless networking standards and gain insight on why wireless networking is so popular today.

Wireless Devices

If you've considered buying wireless networking equipment, you know that there are lots of choices out there. How do you make sense of it all? Which technology is better? What do all of those extra features mean to you? In this lesson, you'll learn all about wireless network devices, what role each device plays, and how to make sense of it all! By the end of this chapter, you'll know exactly what each wireless networking device is capable of doing and which one is right for you.

Wireless Networks—Short Range

In this lesson, you'll investigate short-range wireless network technologies. You'll learn all about Bluetooth, Wi-Fi, and the details that make each technology unique. You'll also take a firsthand look at why one is better than the other and where each technology fits into the larger wireless networking picture.

Wireless Networks—Long Range

Would you consider a wireless networking technology capable of traveling 90,000 miles a long-range wireless technology? Probably so! In this lesson, you'll learn which wireless technology can go beyond your house, beyond your neighborhood, and even beyond the atmosphere. You'll also learn the drawbacks of having your data travel into space and back, and about some long-range wireless technologies that might give DSL or cable Internet access a run for their long-range money.

Creating a Wireless Network—Part 1

Now that you've learned all about wireless technologies, it's time to put your knowledge to work. In this lesson, you'll learn how to plan a wireless network. After all, once you learn about wireless networking, you'll want to get wireless working in your house or office! This lesson will walk you through each planning phase, complete with network drawings that depict how a real-life wireless network should be prepared.

Creating a Wireless Network—Part 2

In the previous lesson, you planned a network. In this lesson, you'll install a wireless access point (WAP) to get the wireless network up and running. You'll also learn about issues you should address when configuring a wireless network, including interference with neighboring networks and how to extend your network to reach far-off corners of your home or office.

Connecting to a Wireless Network—Part 1

Once you have a wireless network ready for computers to access, you're ready for the next step: connecting wireless devices. In this lesson, you'll learn how to outfit a computer with a wireless network card, how to connect that computer to your wireless network, and how to make sure that wireless network connection is properly configured. By the end of this lesson, you'll be ready to surf the Internet from your couch! Then, you'll look at the similarities and differences between Windows and Apple software.

Connecting to a Wireless Network—Part 2

Computers aren't the only devices capable of connecting to wireless networks these days. There are all sorts of wireless devices, like Personal Data Assistants (PDAs), that you can connect. In this lesson, you'll learn how to hook those other devices into the wireless network you created in previous lessons. Then you'll get a chance to explore how Bluetooth networks operate, how they differ from Wi-Fi, and how to go about connecting one Bluetooth device to another.

Security in Wireless Networks

You can't take the security of your computer (or network) for granted these days. In this lesson, you'll discover how wireless networks provide security for wireless devices that connect to them. You'll also learn how to make your own wireless network secure, ensuring that only the people you want to connect to your wireless network are capable of doing so. You'll also learn how to secure your wireless device, such as a computer or PDA, when you're roaming all those cool (but potentially unsafe) public access areas like coffee shops or downtown wireless districts.

Conclusions and the Future

What is the future of wireless networking? Is this as cool as it's going to get or will you see all sorts of new wireless technologies in the future? This lesson will discuss where the future of wireless networking is headed and what that future might have in store. You'll learn about the future of cellular networks, the future of answering the telephone on the Internet, and how power lines and broadband might be a match made in heaven! Of course, the future is uncertain, but it's fun to make some educated guesses based on history and how networking technology has moved in the past. Be prepared to add your own thoughts to the discussion on the future of networking—this will be an especially interesting and exciting lesson!