Leadership, Management, and Supervision   

Looking for a comprehensive, competency-based management training program? Our interactive and engaging course focuses on developing, expanding, and refining essential management skills. Participants will explore key concepts, tools, and insights critical to success in management roles. The program includes group discussions on current case scenarios, individual skill assessments, and numerous practice exercises.

Classes are every Tuesday, 6 pm - 9 pm

Early-Bird Discount: Enter MDCP150 to get $150 off, this promotion ends 1/10/25

Coach Practitioner

The 40-hour Coach Practitioner training program teaches fundamental understanding of basic coaching techniques and skills, and how to apply these skills to work with students.

Length: 8 weeks (40 hours)

Modality: Fully online, asynchronous, highly trainer facilitated

Audience: Staff/personnel who want to utilize coaching methodology in their work with students. This coaching training course is intended for higher education staff and professionals only; anyone who registers for this course will be expected to work within, and be familiar with, higher education students, processes, and standards. If you do not meet this recommended criteria you may contact Dr. Jenny Sumner at Jennifer.Sumner@ucf.edu for information. 

Students: Digital Certificate of Completion and Digital Badge; 4.0 Continuing Education Units (CEUs).

Group Discount Rates: There are group discount rates available for 5+ participants. To inquire, email ceprograms@ucf.edu.

Learning Outcomes: 

* Explore the history of coaching in higher education
* Define what coaching is and is not
* Identify the theories of coaching and of student development
* Distinguish the coaching alliance, defining the role of coach and of student
* Explain coaching ethics, standards, and competencies

* Demonstrate application of the student coaching methods:
- The Coaching Process
- The Coaching Meeting Structure
- The Coaching Approach
- The Coaching Action Plan 

* Implement goal setting and coaching strategies to coach students toward educational and career goals
* Execute the fundamental hard and soft skills required for student coaching
* Perform student-coach relationship building
* Describe the impact that coaching can have on students' success

Coach Professional

The 70-hour Coach Professional training program builds on the Practitioner level training, with participants required to demonstrate and apply advanced coaching techniques and skills, including group coaching and coaching students through unique issues and challenges. 

Length: 5 weeks (30 hours)

Modality: Fully online, asynchronous, highly trainer facilited

Audience: Staff/personnel who want to utilize coaching methodology in their work with students.This coaching training course is intended for higher education staff and professionals only; anyone who registers for this course will be expected to work within, and be familiar with, higher education students, processes, and standards. If you do not meet this recommended criteria you may contact Dr. Jenny Sumner at Jennifer.Sumner@ucf.edu for information. 

Students: Digital Certificate of Completion and Digital Badge; 7.0 Continuing Education Units (CEUs).

Group Discount Rates: There are group discount rates available for 5+ participants. To inquire, email ceprograms@ucf.edu.

Learning Outcomes:

* Includes all training areas of Practitioner level
* Demonstrate and apply advanced coaching techniques and skills
* Determine student-based issues/challenges that may hinder growth
* Apply coaching to unique student populations and situations
* Develop de-escalation and conflict resolution techniques
* Employ group coaching for student support
* Evaluate ethical situations as a coach and coach leader

Coach Leader

The 40-hour Coach Lead training program is specifically designed for those who are leading, or who aspire to lead, a team of coaches within a higher education setting. This training program includes instruction on coaching, leadership, team management, and quality assurance strategies. 

Length: 8 weeks (40 hours)

Modality: Fully online, asynchronous, highly trainer facilitated.

Audience: Team leads, unit leaders, and campus leaders.This coaching training course is intended for higher education staff and professionals only; anyone who registers for this course will be expected to work within, and be familiar with, higher education students, processes, and standards. If you do not meet this recommended criteria you may contact Dr. Jenny Sumner at Jennifer.Sumner@ucf.edu for information. 

Students: Digital Certificate of Completion and Digital Badge; 4.0 Continuing Education Units (CEUs).

Group Discount Rates: There are group discount rates available for 5+ participants. To inquire, email ceprograms@ucf.edu.

 Learning Outcomes: 
* Explore the history of coaching in higher education
* Define what coaching is and is not
* Identify the theories of coaching, student development, and leadership
* Examine coaching ethics, standards, and competencies
* Define the role of coach, of student, of manager/leader
* Explain the coaching process, structure, approach, and plan
* Identify leadership skills necessary to lead a coach team
* Discuss ethical situations as a coach leader
* Examine strategies of managing a coaching team
* Explore strategies for skills and performance coaching of team members
* Discover how to set and maintain quality assurance
* Evaluate how to give and receive feedback
* Review higher education coaching trend and research
* Create a culture of coaching in higher education

Coach Practitioner

The 40-hour Coach Practitioner training program teaches fundamental understanding of basic coaching techniques and skills, and how to apply these skills to work with students.

Length: 8 weeks (40 hours)

Modality: Fully online, asynchronous, highly trainer facilitated

Audience: Staff/personnel who want to utilize coaching methodology in their work with students. This coaching training course is intended for higher education staff and professionals only; anyone who registers for this course will be expected to work within, and be familiar with, higher education students, processes, and standards. If you do not meet this recommended criteria you may contact Dr. Jenny Sumner at Jennifer.Sumner@ucf.edu for information. 

Students: Digital Certificate of Completion and Digital Badge; 4.0 Continuing Education Units (CEUs).

Group Discount Rates: There are group discount rates available for 5+ participants. To inquire, email ceprograms@ucf.edu.

Learning Outcomes: 

* Explore the history of coaching in higher education
* Define what coaching is and is not
* Identify the theories of coaching and of student development
* Distinguish the coaching alliance, defining the role of coach and of student
* Explain coaching ethics, standards, and competencies

* Demonstrate application of the student coaching methods:
- The Coaching Process
- The Coaching Meeting Structure
- The Coaching Approach
- The Coaching Action Plan 

* Implement goal setting and coaching strategies to coach students toward educational and career goals
* Execute the fundamental hard and soft skills required for student coaching
* Perform student-coach relationship building
* Describe the impact that coaching can have on students' success

Coach Professional

The 70-hour Coach Professional training program builds on the Practitioner level training, with participants required to demonstrate and apply advanced coaching techniques and skills, including group coaching and coaching students through unique issues and challenges. 

Length: 5 weeks (30 hours)

Modality: Fully online, asynchronous, highly trainer facilitated

Audience: Staff/personnel who want to utilize coaching methodology in their work with students.This coaching training course is intended for higher education staff and professionals only; anyone who registers for this course will be expected to work within, and be familiar with, higher education students, processes, and standards. If you do not meet this recommended criteria you may contact Dr. Jenny Sumner at Jennifer.Sumner@ucf.edu for information. 

Students: Digital Certificate of Completion and Digital Badge; 7.0 Continuing Education Units (CEUs).

Group Discount Rates: There are group discount rates available for 5+ participants. To inquire, email ceprograms@ucf.edu.

Learning Outcomes:

* Includes all training areas of Practitioner level
* Demonstrate and apply advanced coaching techniques and skills
* Determine student-based issues/challenges that may hinder growth
* Apply coaching to unique student populations and situations
* Develop de-escalation and conflict resolution techniques
* Employ group coaching for student support
* Evaluate ethical situations as a coach and coach leader

Coach Leader

The 40-hour Coach Lead training program is specifically designed for those who are leading, or who aspire to lead, a team of coaches within a higher education setting. This training program includes instruction on coaching, leadership, team management, and quality assurance strategies.

Length: 8 weeks (40 hours)

Modality: Fully online, asynchronous, highly trainer facilitated

Audience: Team leads, unit leaders, and campus leaders.This coaching training course is intended for higher education staff and professionals only; anyone who registers for this course will be expected to work within, and be familiar with, higher education students, processes, and standards. If you do not meet this recommended criteria you may contact Dr. Jenny Sumner at Jennifer.Sumner@ucf.edu for information. 

Students: Digital Certificate of Completion and Digital Badge; 4.0 Continuing Education Units (CEUs).

Group Discount Rates: There are group discount rates available for 5+ participants. To inquire, email ceprograms@ucf.edu.

Learning Outcomes: 
* Explore the history of coaching in higher education
* Define what coaching is and is not
* Identify the theories of coaching, student development, and leadership
* Examine coaching ethics, standards, and competencies
* Define the role of coach, of student, of manager/leader
* Explain the coaching process, structure, approach, and plan
* Identify leadership skills necessary to lead a coach team
* Discuss ethical situations as a coach leader
* Examine strategies of managing a coaching team
* Explore strategies for skills and performance coaching of team members
* Discover how to set and maintain quality assurance
* Evaluate how to give and receive feedback
* Review higher education coaching trend and research
* Create a culture of coaching in higher education

The Individual Excellence course will teach you twelve vital career-enhancing skills. You will establish a clear career path and use skills like interpersonal communication and time management to achieve your goals. You will also learn how to utilize your creativity and problem-solving skills to work through adversity.

Master 12 career enhancing skills including goal setting, time management, personal organization, creativity, financial matters, and conflict resolution. This course will help you achieve individual excellence by developing a fulfilling career plan and gaining the skills to improve all your interpersonal relationships.