Hospitality   

Advance your career within the hospitality industry by learning the fundamentals of hotel management and executive housekeeping.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Any word processing application.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Recommended Supplementary Materials:

• David K. HAYES and Jack D. NINEMEIER (2016) Hotel Operations Management (3rd Edition)
• Leonardo INGHILLERI & Micah SOLOMON (2010) Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
• Micah SOLOMON (2016)- The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
• Jokima HILLER (2015) - 7 EASY Ways to Show Your Employees YOU Care! A Booklet for Hotel Managers and Others
• Martha Stewart – Housekeeping

The hospitality industry provides a variety of jobs and opportunities to advance worldwide. Learning the skills needed to manage any venue, hotel, motel, resort, or accommodation house and supervise housekeeping staff will position you for success within this growing field.

This course bundle will train you for managerial positions in the hospitality industry. The principles learned can be transferred to multiple accommodation types such as hotels, motels, resorts, bed and breakfasts, or any other business that provides accommodation or lodging. You will learn the different management structures of hospitality, from the front office to housekeeping, and how to organize and oversee staff.

Hotel managers and executive housekeepers must be adept at recognizing quality staff during recruitment and implement training procedures to develop their potential. You will learn the management skills necessary to serve as a supervisor to other staff members and learn how to properly train and organize a team of housekeepers.

1. Hotel Management
   1. Introduction: The Scope and Nature of Hotel Management
      1. The Hotel Industry
      2. The Scope of the Industry
      3. The Firm in the Hotel and Catering Industry
      4. Hotel Management
      5. Planning
      6. Policy
   2. Workplace & Hotel Organization
      1. Organization
      2. The Nature and Purpose of Organization
      3. The Mechanistic View of Organization
      4. The Human Relations View of Organization
      5. The Systems Approach to Organization
      6. Organization Structure
      7. The Informal Structure
      8. Hotel Organization
   3. Hotel Staff Management
      1. Work Charts
      2. Communication and Coordination
      3. Staff Management
      4. Monitoring Workloads and Work Procedures
      5. Authority/Chain of Command
      6. Career Structure
   4. Hospitality Control Systems
      1. Sources and Storage of Information
      2. Creating and Maintaining Information
      3. Creating and Maintaining Control Systems
      4. Types of Control
      5. Production Control
      6. Quality Control
      7. Sales Control
      8. Labor Utilization Control
      9. Materials Control
      10. Maintenance Control
      11. Financial Control
      12. Setting Standards and Corrective Action
      13. Work Study
      14. Organization and Methods
   5. Front Desk Operations (Reception)
      1. The Functions of the Front Office
      2. Customer Service
      3. Dealing with Grievances & Complaints
      4. Understanding Communication
      5. Conversation Development
      6. Using the Telephone
      7. Business Letters
      8. Promotions and Customer Relations
      9. Client Interpersonal Skills, Self Esteem & Reinforcement, etc.
   6. Servicing Rooms and General Cleaning
      1. Service Equipment
      2. Direct Purchase of Hire of Equipment
      3. Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibers
      4. Linen Room Organization
   7. Building and Facility Maintenance
      1. Daily
      2. Periodic and Planned Preventative Maintenance
      3. Frequent Maintenance Problems
      4. Safety, Furniture
      5. Fittings
      6. Managing Maintenance
      7. Building Maintenance
      8. Toilets and Locker Rooms
   8. Activities Management
      1. Tour desk, gymnasium, events (e.g. Weddings, balls etc.)
      2. In house Services
      3. Recreation Facilities
      4. Guest Information Services
      5. Swimming Pools
      6. Spa & Sauna Facilities
      7. Activities Management
      8. Tourism
   9. Food & Beverage Service
      1. Types of Food Service (e.g. Room Service, Bar, Restaurant, Coffee Shop etc.)
      2. Kitchen Design & Equipment
      3. Service Facilities
      4. Food Service Management
      5. Food Purchasing
      6. Dealing with Complaints
2. Executive Housekeeper
   1. Introduction
      1. Nature of Becoming an Executive Housekeeper
   2. Housekeeping Maintenance
      1. Professional Cleaning – Rooms
      2. Professional Cleaning – Objects, Areas, and Surfaces
   3. Laundry
      1. Laundry & Linens
      2. Dry Cleaning
      3. Closet Management
   4. Cleaning Products & Tools
      1. Essentials for Cleaning
   5. Organization
      1. Fundamentals
   6. Schedules
      1. Creating Housekeeping Schedules
   7. Entertaining
      1. Tableware
      2. Table Setting & Service
      3. Event Planning Support
   8. Staff Management
      1. Executive Housekeeper Staff Managing Skills

What you will learn

• Overview of the hospitality business
• Introduction to essential hotel management roles
• Areas of management, including staff leadership, activity and event coordination, and food and beverage roles
• Foundations of integrated disciplines including business management, hospitality and tourism, logistics, and record keeping
• The role of an Executive Housekeeper
• Communication & Administrative Skills
• Detailed level of housekeeping training
• Advanced laundry skills and techniques
• Advanced organizational skills
• Advanced skills for entertaining guests
• Household maintenance schedules
• Staff management

How you will benefit

• This course provides fundamental knowledge and skills required to work in the hotel industry
• Learn the basics of hotel management without committing to years of study
• Obtain a certificate of training
• Improve necessary skills to work at the highest level of housekeeping necessary to be considered a head or executive housekeeper
• Opportunity to increase wages associated with this higher skillset
• Better prepared for a career in private service and gain higher confidence levels when interviewing for positions in this field by illustrating a broader skillset

Marta Perrone

Marta Perrone is a graduate of UCLA with a B.A. in Spanish and Linguistics and has over 30 years of experience in the Private Service Industry. She owned and managed a domestic placement agency for 20 of those years while spending the last 10 conducting training seminars, creating training materials and providing personalized in-home manuals and training.

Marta Perrone es una graduada de UCLA con un Bachillerato en Artes en Español y Lingüística y tiene más de 30 años de experiencia en la Industria de Servicios Privados. Ella fue propietaria y administradora de una agencia de colocación doméstica durante 20 de esos años mientras pasaba los últimos 10 conduciendo seminarios de capacitación, creando materiales de capacitación y proporcionando manuales y capacitación personalizados en el hogar.

Thea Roberts

Thea Roberts is an instructor with a background in business administration. Previously, she was a finance officer and employment advisor. She also held a position in the Washington State Ombudsman Program. Roberts holds a Bachelor of Commerce and a Master of Arts.

Many large estates rely on household managers to oversee the home and other staff. Training to become a household manager with a specialty in executive housekeeping will prepare you for career advancement in the private service industry.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Any word processing application.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

"The Professional Housekeeper" by Marta Perrone. All materials for this course are provided online.

Recommended Supplementary Materials:

• The Original Guide to Private Service Management – Mary Louise Starkey
• Martha Stewart – Housekeeping

Many busy families with large estates seek out highly-skilled employees to manage their household. These duties fall on the household manager, who oversees the home and household systems like budgeting, security, and staff supervision. Training as a specialized household manager is ideal for advancing your career in the private service industry.

This course bundle will train you to work as a household manager with a specialty in housekeeping. Upon completing these complimentary courses, you will be able to run a household, supervise other household staff, and properly train and organize a team of housekeepers.

Household Manager

1. Introduction
   1. Nature and Scope of Household Management
2. Household Management Skills & Experience
   1. Administrative Skills
   2. Technical Skills
3. Staff Management
   1. Hiring Household Staff
   2. HR Duties for the Family Office
   3. Managing Household Staff
4. Housekeeping Management
   1. Household Maintenance
   2. Cleaning Products & Tools
5. Event Management
   1. Event Planning
6. Property Management
   1. Home Systems & Appliances
   2. Property Maintenance Schedules
7. Vendor Management
   1. Vendor Selection & Bids
   2. Negotiating Contracts
8. Security Management
   1. Household Security & Emergency Procedures

Executive Housekeeping

1. Introduction
   1. Nature of Becoming an Executive Housekeeper
2. Housekeeping Maintenance
   1. Professional Cleaning – Rooms
   2. Professional Cleaning – Objects, Areas & Surfaces
3. Laundry
   1. Laundry & Linens
   2. Dry Cleaning
   3. Closet Management
4. Cleaning Products & Tools
   1. Essentials for Cleaning
5. Organization
   1. Fundamentals
6. Schedules
   1. Creating Housekeeping Schedules
7. Entertaining
   1. Tableware
   2. Table Setting & Service
   3. Event Planning Support
8. Staff Management
   1. Executive Housekeeper Staff Managing Skills

What you will learn

• The role of a Household Manager and Executive Housekeeper
• Administrative, Communication, & Technical Skills
• HR in the Home Office and Staff Management
• Event Planning from A-Z
• Vendor Management
• Home Systems and Property Management
• Housekeeping Maintenance
• How to create a Security & Emergency Plan
• Detailed level of housekeeping training
• Advanced organizational skills
• Advanced skills for entertaining guests
• Household maintenance schedules

How you will benefit

• Obtain a certificate of training
• Acquire the necessary skills to work as a household manager
• Gain new employment opportunities and higher potential earnings by improving your skillset
• Improve necessary skills to work at the highest level of housekeeping necessary to be considered a head or executive housekeeper
• Opportunity to increase wages associated with this higher skillset
• Better prepared for a career in private service and gain higher confidence levels when interviewing for positions in this field by illustrating a broader skillset

Marta Perrone

Marta Perrone is a graduate of UCLA with a B.A. in Spanish and Linguistics and has over 30 years of experience in the Private Service Industry. She owned and managed a domestic placement agency for 20 of those years while spending the last 10 conducting training seminars, creating training materials and providing personalized in-home manuals and training.

Marta Perrone es una graduada de UCLA con un Bachillerato en Artes en Español y Lingüística y tiene más de 30 años de experiencia en la Industria de Servicios Privados. Ella fue propietaria y administradora de una agencia de colocación doméstica durante 20 de esos años mientras pasaba los últimos 10 conduciendo seminarios de capacitación, creando materiales de capacitación y proporcionando manuales y capacitación personalizados en el hogar.

Thea Roberts

Thea Roberts is an instructor with a background in business administration. Previously, she was a finance officer and employment advisor. She also held a position in the Washington State Ombudsman Program. Roberts holds a Bachelor of Commerce and a Master of Arts.

Learn cooking and business secrets from a professional caterer.

Catering is a business that has become very popular, especially for those who love to cook and plan parties. From weddings, to showers, to business parties, catering is a home-based business that gives the caterer an exciting and creative career.

In this introductory course, you will learn how to put your cooking and party planning skills to work. Learn the fundamentals of the catering business, how to cook for large crowds, organize your kitchen, manage your time, and work with clients. The course focuses on cooking skills every caterer needs, with an introduction to the business side of catering. You'll also receive many unique and tested recipes that you can use to jump-start your business. Build your catering skills and begin a new and exciting career today.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Notes:

• Food preparation laws and licensing vary from state-to-state. It is important to always check your local and state government for licensing information and restrictions.

Getting Started

Have you dreamed of having fun and making money while cooking delicious food? Well, dream no more! In this lesson, you'll learn all about the wonderful world of catering. You'll find out what the catering business is really like and look into the ups and downs of having a home-based business. You'll get to explore your personal skill set, and finally, you'll do some cooking.

Quality Ingredients

Chefs often say that the key to great cooking is using quality ingredients. But what exactly are quality ingredients anyway? After this lesson, you'll know what they are and how to choose them. You'll also learn how to build your personal pantry so that you always have the right tools on hand for any kind of catering activity. You'll then work on collecting what every caterer needs: several exciting and delicious recipes.

Preparing Beautiful Food

Since people are first attracted to food with their eyes, delicious food also needs to be beautiful. In this lesson, you'll discover techniques for making any dish visually attractive. You'll learn how to arrange and present food in creative ways. You'll find out about easy and effective garnishes and how to work with them and get to practice your new skills with several recipes.

Appetizers

Appetizers and hors d' oeuvres are an important part of any catered meal. So in this lesson, you'll learn how to pair appetizers and hors d' oeuvres with entrées. You'll see how to make them attractive and how to present them to your guests. Last but not least, you'll get several tried-and-true appetizers and hors d' oeuvres recipes.

Main Courses

In this lesson, you'll learn the secrets caterers use to prepare delicious main courses. You'll find out how to choose the best main course, select the right ingredients for it, prepare it, and serve it to your guests.

Delicious Desserts

From brownies to cheesecake, everyone loves dessert! So, in this lesson, you'll explore different kinds of desserts and how to choose the right one for your event. You'll learn a number of dessert-making secrets and you'll have an opportunity to prepare several of them.

Beverages

Drinks are an important part of any meal. As a caterer, you'll always want to serve beverages that are refreshing and unique. So in this lesson, you'll learn all about teas, coffees, and punches. You'll get delicious recipes you can try and you'll see how to garnish drinks for that extra special touch.

Serving It Up: Presentation

Stemware, flatware, dishes, oh my! Don't worry: serving dishes don't have to be cause for great concern. With just a few tips and tricks under your belt, you'll learn how to choose the best serving dishes and flatware for any occasion. In this lesson, you'll see how to keep things practical, but still make everything beautiful. You'll also learn how to formally arrange flatware for any occasion. And of course, you'll get more recipes.

Condiments and Sides

Condiments and sides are a critical part of a great meal, but they can also be a big headache. Thankfully, with the skills that you'll learn in this lesson, you'll be able to provide condiments and sides without any fuss. You'll find out how to serve them easily, safely, and without a bunch of problems.

Event and Menu Planning: Make It Special

Menu planning may seem a bit overwhelming. After all, combining the right items with the right event can be difficult. But you can master this planning skill! In this lesson, you'll learn to create the perfect menu for the perfect event. You'll see how you can manage menu items and keep your menu from becoming boring or too complicated. You'll even find a number of sample menus and recipes you can use for your events.

Managing the Business of Catering

Since catering is a business, you'll need to manage expenses and turn a profit. In this lesson, you'll learn about managing the business of catering. You'll learn how to price menus, figure profit, track your income and expenses, create contracts, and arrive at a healthy bottom line. The lesson will also teach you how to set personal boundaries and take care of yourself so that your catering business doesn't overwhelm your life.

Your First Catering Event

In this lesson, you'll explore the daily life of a caterer. You'll see how to work with your client, how to help your client choose the right food, and how to get a signed contract and down payment. Next, you'll discover how to organize your time, plan the event, and deliver your first job with great success. Afterwards, you'll be able to plan and complete your first catering job!

Discover how to translate your love of animals into a fun and profitable career.

If you're an animal lover, find out how you can start your own pet sitting business to translate your passion into a profitable career! In this course, you will master the essentials of running a cat and dog sitting business. You'll begin with pet care, including nutrition, exercise, first aid, and identification of common diseases. You will learn the basics of first aid and find out how to administer pills, liquid medications, and injections to an uncooperative cat or dog. You will discover how to handle home visits and impress your potential clients. You'll also explore sticky situations that can arise, such as lost pets, pets that die unexpectedly, and pets that need immediate veterinary care.

In addition, you will delve into finances and explore start-up costs, accounting, fee setting, business plans, and low-cost marketing. You will discover how to obtain required insurance, hire employees as your business expands, and entice financial institutions to loan you money. Then you will look at many opportunities for expanding your pet sitting services. Is a dog-walking service right for you? Can you train puppies? Do you want to look after other animals, including horses? By the end of this course, you will have all the knowledge you need to become a professional pet sitter. In addition, you will discover how your pet sitting business can grow to continually challenge and satisfy you.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

1. Welcome to the World of Pet Sitting
2. Caring for Dogs
3. Caring for Cats
4. Canine and Feline Behavior
5. Pet First Aid and Emergencies
6. The First Meeting, Finances, and Organizing Yourself
7. Servicing Clients and Home Visits
8. Sticky Situations and Medicating Pets
9. How to Market Your Pet Sitting Business
10. How to Set up a Business
11. Accounting, Money Management, and the Business Plan
12. Expanding the Business for Fun and Profit